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Frequently Asked Support Questions
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How to ask for Help
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About the Help category
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Unable to access account - Requires 6 Digit Security code that we no longer have access to
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2
3
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(48)
Do the SMS control commands capability still work?
(1)
[LineageOS 16.0] [Prey for Android 2.0.0] Unable to reach device
(1)
File Retrieval Issue
(1)
Difficulty installing on Linux
(5)
Cant access account, dont have 6 digit code
(3)
'Critical' error in log ( Prey 1.8.3; Linux)
(6)
Most of our PCs have disappeared from our Prey Devices page
(7)
I can not see reports
(1)
Device not reached Huawei P20 Pro
(4)
Problems with Prey's password reset facility; problems with the survey
(2)
Unable to Log In to Account - Requires Six Digit Code that we do not have
(15)
Help please,urgent
(3)
Can't create a new account
(4)
Not receiving customer support
(5)
"No slots available"
(10)
Screenshot taken partially for Full HD resolution screen
(6)
Pro User - Cannot load console interface
(3)
I can't install prey on my machine
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2
)
(31)
Device always seen but not located
(2)
Can't login, don't receive an email with instructions for resetting password
(6)
Hola daniela me robaron mi samsung j7 prime y no puedo acceder a la cuenta de pray xq me pide el codigo de los 6 digito y estaban ahi en el celu robado como hago
(4)
Shield off-Button on Android 8.0.0 and 8.0.0 EMUI (Huawei)
(1)
Android 4.0.4 Problem
(4)
Android - Unfortunately Prey has stopped
(6)
SMS Location not working
(5)
Shield off-button not working correctly?
(15)
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