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Frequently Asked Support Questions
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How to ask for Help
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About the Help category
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Please Help! Prey Lists My Galaxy S8 Phone as Galaxy S7
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Problems with MS Surface / Windows 10
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Cannot log in to https://panel.preyproject.com/login
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Can you verify this is PREY rather than junk/malware I should delete?
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I can't install prey on my machine
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(33)
SOLVED - Prey doesn't work on MacOS Catalina Beat
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Fresh installation on Android not working
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"No slots available"
(11)
Unable to Log In to Account - Requires Six Digit Code that we do not have
(16)
Screenshot taken partially for Full HD resolution screen
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Can't create new account
(1)
SMS Location not working
(5)
Confirming the off button requires a pin?
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User blocking reports on Android device
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My MSI just got stolen yesterday while I was out
(2)
Problems with the 6-digit code
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Android App Question
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Do the SMS control commands capability still work?
(2)
Password recovery email not coming in
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Location incorrect - how to tell Prey where I really am?
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iPhone XS iOS 12 Prey Install frustrations
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Shield off-Button on Android 8.0.0 and 8.0.0 EMUI (Huawei)
(3)
How do I properly/fully uninstall Prey from Mojave?
(1)
My Device Was Stolen And I need help
(6)
Turning off device (mobile phone)
(1)
Can't login, no password reset email
(1)
Cannot Login to Prey website Panel
(1)
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