Help
iOS Windows Windows related issues. Linux Android macOS
| Topic | Replies | Activity |
|---|---|---|
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2FA Recovery Code Issue (Prey Team announcement)
Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c… |
4 | January 3, 2020 |
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Frequently Asked Support Questions
Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi… |
5 | November 6, 2019 |
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include… |
3 | May 22, 2017 |
| About the Help category | 1 | May 5, 2017 |
| SOLVED - Cannot install 1.9.2x64 on Win10 - Help! | 4 | January 15, 2020 |
| Unable to Login | 4 | January 17, 2020 |
| Lock device is easy to get around | 2 | January 17, 2020 |
| Win7 PC Wrong Location but Laptop fine | 1 | January 11, 2020 |
| Aware Tracking Settings Stuck on "Applying Settings" | 3 | January 16, 2020 |
| Location doesn't update | 5 | January 17, 2020 |
| Unknown location / cannot connect to prey servers | 1 | January 5, 2020 |
| No photos with reports | 2 | January 16, 2020 |
| Billing / subscription | 3 | January 6, 2020 |
| Recovery Code 2 step recovery code | 3 | January 16, 2020 |
| Prey Project com - cannot find log out | 1 | January 1, 2020 |
| Test Alarm not working on iDevices | 2 | December 31, 2019 |
| Subscribing for a year without re-billing | 5 | December 30, 2019 |
| Problem with account, can't contact Prey, please help! | 5 | December 30, 2019 |
| I lost my recovery code | 1 | December 20, 2019 |
| Ridiculous situation, never encountered something like this | 4 | December 12, 2019 |
| Expert Help Needed MAC IOS CatalinaTroubleshooting | 2 | December 9, 2019 |
| Como Recuperar el pin de 6 digitos que pide ahora que nunca puse | 1 | December 2, 2019 |
| Not able to install on Catalina, write permissions needed | 3 | December 4, 2019 |
| Can't do anything | 3 | December 9, 2019 |
| Stuck at loading | 2 | December 2, 2019 |
| Couldn't add Device | 2 | December 9, 2019 |
| Not able to link my device after resetting my certificate | 1 | November 26, 2019 |
| What a rubbish forum - nobody ever answers questions! | 3 | November 26, 2019 |
| My iPhone Will not link but appears to be "Protected" | 1 | November 25, 2019 |
| Can't Login on iPhone | 4 | December 4, 2019 |