Help
Linux iOS Windows Windows related issues. Android macOS
| Topic | Replies | Activity |
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2FA Recovery Code Issue (Prey Team announcement)
Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c… |
6 | July 28, 2020 |
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Frequently Asked Support Questions
Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi… |
6 | October 5, 2020 |
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include… |
3 | May 22, 2017 |
| About the Help category | 1 | May 5, 2017 |
| Prey cannot get the location of my device | 1 | November 26, 2020 |
| Can't access account anymore | 2 | November 24, 2020 |
| "The Prey Client is installed but doesn't support connection status reporting" | 1 | November 20, 2020 |
| Unable to install Remote Management Profile – macOS Big Sur 11.0.1 | 10 | November 24, 2020 |
| Certificate push to iOS 14.2 devices not working | 2 | November 18, 2020 |
| Is it possible to dual boot but have both instances show up as the same laptop? | 2 | November 18, 2020 |
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We’ve launched Prey for Android 2.2.9
We’ve launched Prey for Android 2.2.9 Last week we informed of a bug where the Prey client caused a block screen that locked certain Android users from accessing their phones or tablets until a passkey was introduced. I… |
2 | November 13, 2020 |
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Lanzamos la versión de Prey para Android 2.2.9
La semana pasada informamos sobre un error donde el cliente de Prey lanzaba una pantalla de bloqueo que impedía a ciertos usuarios de Android acceder a su teléfono o tablet hasta que se ingresara una contraseña. Para mej… |
2 | November 13, 2020 |
| Looking for technical answers about this product | 2 | November 18, 2020 |
| Unknown Location after MacOS Catalina Update | 1 | November 10, 2020 |
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[Android 7 & 8] Lock Screen Issues - Statement and Q&A
We have received multiple notifications in the past weeks about an error that is occurring in the Android version of Prey’s application. In the past two weeks, we have been working on multiple efforts and updates to reso… |
2 | November 5, 2020 |
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[Android 7 & 8] Error de Bloqueo de Pantalla - Comunicado y Preguntas & Respuestas
Hemos recibido algunas notificaciones en las últimas dos semanas de un error que está ocurriendo en la versión de Android de la aplicación Prey. En las últimas dos semanas hemos trabajado en múltiples esfuerzos para reso… |
2 | November 5, 2020 |
| How can I get dates for a report of changed pieces in my MAC? | 4 | November 19, 2020 |
| Android Management? | 1 | October 23, 2020 |
| Not found on panel.preyproject.com | 1 | October 23, 2020 |
| It seems not working on Ubuntu 20.04 on Lenoco thinkpad e495 | 2 | October 20, 2020 |
| How to install PREY on an Note Ultra 20 | 1 | October 14, 2020 |
| 1300 emails and no sign of stopping | 1 | October 8, 2020 |
| Device Won't Delete From My Account | 1 | October 8, 2020 |
| Turn off Vibrate | 1 | October 8, 2020 |
| Download prey’s certificate | 1 | October 4, 2020 |
| Why was my Android phone blocked for no reason? | 4 | October 20, 2020 |
| I update to the new version and doesn´t works my password to unlock the screen | 13 | November 11, 2020 |
| Overlap app screens accessibility | 5 | October 2, 2020 |
| Broken Power-Off Prevention Feature (ver. 2.2.5) | 3 | September 29, 2020 |
| What happens if you accidentally change the email address of your prey account to one you don't own? Redo | 1 | September 20, 2020 |