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iOS Windows Windows related issues. Linux macOS Android
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Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

4 September 23, 2019
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
Looking for pricing on Qty 20-25 for our retail store per month 2 October 15, 2019
Cancellation of account 1 October 14, 2019
Bug in Android App, advanced features pin allows more than 4 digits 1 October 9, 2019
Android 10 Install doesn't scan barcode 1 October 9, 2019
Troubleshooting a fresh Prey install in macOS Catalina (Temporary)

With the latest macOS update, Catalina, Apple has made changes to the way it verifies software, taking an app-approach were a security clearance is needed -provided by Apple- before the installation itself is able to run…

2 October 8, 2019
Access for all memory devices attached to PC? 1 October 7, 2019
Is key logging possible? 1 October 7, 2019
Unable to Remove Device 1 September 29, 2019
Link to certificate fails-No push notification seen
iOS
1 September 28, 2019
Iphone 7: Send enrollment PUSH not displaying
iOS
1 September 24, 2019
Error de identificación de dispositivo 1 September 24, 2019
Lost recovery code -- how do I cancel my account? 1 September 23, 2019
Account Overdue Status not Changin 3 September 23, 2019
I cant delete my reports 3 September 23, 2019
Performance is WAY TOO SLOW on my Samsung On5 Phone 1 September 22, 2019
An error has occurred Unable to remove your device. Please try again 5 September 23, 2019
Locating devices
iOS
1 September 21, 2019
Cannot upload renewed Apple APNS Certificate
iOS
1 September 19, 2019
Prey does not see devices accept renewed apple cert 1 September 18, 2019
Prey still can't find my laptop (even when I'm on it) 1 September 17, 2019
Prey Can't Display Map (sometimes) 1 September 16, 2019
Prey blocked my phone with a PIN number for no reason 2 September 15, 2019
Invalid PIN Credintial 1 September 12, 2019
Problem with Shield PIN 1 September 11, 2019
Can’t Set Devise to Missing on app
iOS
1 September 8, 2019
Need 2FA disabled, lost access to authenticator app from factory reset 2 September 6, 2019
Arch Linux Assistance 1 September 4, 2019