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How to ask for Help
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Frequently Asked Support Questions
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About the Help category
(1)
El botón de apagado no funciona
(2)
Location 500 km off no automatic wifi connection
(1)
Shiel off function si not working after android update
(1)
Shield OFF Button (shut off lock) doesn't work
(1)
Shield OFF stopped working after Android Pie update
(2)
New Phone - Lost Authenticator - Recovery code not working
(9)
Lost Security Code, New Phone
(6)
Wrong location for my Windows 10 laptop
(2)
Search for Android phone times out when phone screen is off
(1)
Wrong device associated to a stolen and finally lost device
(4)
Creditcard Paying Problem
(2)
I've already installed Prey on my device. Why isn't it showing on my account?
(11)
1.7.1 on Windows 10 - no location, no reports
(8)
Shield off button is being overridden by shut down dialog
(4)
Unbale to Login in Prey Account
(2)
Reset password with recovery code
(7)
Unable to Log In to Account - Requires Six Digit Code that we do not have
(9)
Prey iOS Profile Won't Install
(6)
Is This Email From Prey Liget or Scam?
(3)
Mobile.phone not added to devices
(3)
Bloqueo de apagado no funciona en Huawei P20
(1)
Can't Install Prey - W10 x64 v1803 [Resolved]
(11)
Yikes, can't proceed with the update
(9)
Phone unreachable from other phone
(3)
Unable to login normally - only via password reset - then logs out when items selected
(2)
Error drop cant be found
(2)
Unable to access account - Requires 6 Digit Security code that we no longer have access to
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(27)
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