Frequently Asked Support Questions
How to ask for Help
About the Help category
My MSI just got stolen yesterday while I was out
Problems with the 6-digit code
Android App Question
Do the SMS control commands capability still work?
Password recovery email not coming in
Location incorrect - how to tell Prey where I really am?
iPhone XS iOS 12 Prey Install frustrations
Shield off-Button on Android 8.0.0 and 8.0.0 EMUI (Huawei)
How do I properly/fully uninstall Prey from Mojave?
My Device Was Stolen And I need help
Turning off device (mobile phone)
Can't login, no password reset email
Cannot Login to Prey website Panel
macOS - Prey working but showing old location
Sending lock screen command while device is offline never reaches device
Cannot log into Prey Site. It only gives me 'Firing Up Engines'
Keep your 2FA recovery code, because Prey will not help you if you don't!
6-Digit Security Code
File Retrieval Issue
Windows 7 node.exe crashing error code 10 continuously
Cant access account, dont have 6 digit code
Bug found? Shield OFF Button Xiaomi Redmi 5 plus
Unable to access account - Requires 6 Digit Security code that we no longer have access to
[LineageOS 16.0] [Prey for Android 2.0.0] Unable to reach device
Difficulty installing on Linux
'Critical' error in log ( Prey 1.8.3; Linux)
Most of our PCs have disappeared from our Prey Devices page
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