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Frequently Asked Support Questions
Why doesn't Prey locate my device?
The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet.
Prey can only track computers that are connected to Wi…
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2
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May 5, 2017
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…
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3
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May 22, 2017
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About the Help category
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1
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May 5, 2017
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I cant delete my reports
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1
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September 22, 2019
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Performance is WAY TOO SLOW on my Samsung On5 Phone
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1
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September 22, 2019
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An error has occurred Unable to remove your device. Please try again
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3
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September 22, 2019
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Locating devices
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1
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September 21, 2019
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Cannot upload renewed Apple APNS Certificate
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1
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September 19, 2019
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Prey does not see devices accept renewed apple cert
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1
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September 18, 2019
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Prey still can't find my laptop (even when I'm on it)
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1
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September 17, 2019
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Prey Can't Display Map (sometimes)
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1
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September 16, 2019
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Prey blocked my phone with a PIN number for no reason
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2
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September 15, 2019
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Invalid PIN Credintial
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1
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September 12, 2019
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Problem with Shield PIN
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1
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September 11, 2019
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Can’t Set Devise to Missing on app
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1
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September 8, 2019
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Need 2FA disabled, lost access to authenticator app from factory reset
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2
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September 6, 2019
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Arch Linux Assistance
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1
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September 4, 2019
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Locked out of account
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2
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September 6, 2019
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Permissions / log error; a problem with this forum
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1
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September 2, 2019
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[May apply to more than Linux]: the 'add device' option on the website gives only an installer
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1
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August 29, 2019
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Can't track android MotoE3
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2
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August 28, 2019
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Message: we could not track the device
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2
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August 28, 2019
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Error code 422 on iphone
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1
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August 15, 2019
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Can't get past t and c's
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4
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August 28, 2019
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RESOLVED- Can't activate 'stealth mode' anymore
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3
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August 27, 2019
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Issue WIth VPN and Prey - Offline Status
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1
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August 7, 2019
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Cant connect/track Prey Android Device
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4
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September 10, 2019
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Screenshots in MacOS Catalina
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1
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August 6, 2019
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Prey won't report correctly for standard Windows account
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2
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August 9, 2019
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I can't locate other phone
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2
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August 5, 2019
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