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Frequently Asked Support Questions
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How to ask for Help
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About the Help category
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Mint Linux install
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Unable to access account - Requires 6 Digit Security code that we no longer have access to
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Never set up security code - can't access admin panel
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Keep your 2FA recovery code, because Prey will not help you if you don't!
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Prey identified as threat
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iPhone X not resonding to Alarm Action
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Unable to Log In to Account - Requires Six Digit Code that we do not have
(10)
El botón de apagado no funciona
(3)
Lost Security Code, New Phone
(8)
Issues with installing Prey on Ubuntu 18.04
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Phone can be turned off from Lock screen [Solved]
(5)
My 2FA recovery code doesn't work. Am I screwed?
(1)
Shield off stopped working, Android 9
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Problems on macOS Mojave guest user account
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Device enrolment failed to install
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6-Digit Security Code
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Mobile.phone not added to devices
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Location is in wrong country (connected to Mac Airport)
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Google Pixel Chromebook Linux Question
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What does this event mean?
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New Apple Push?
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My devices list counts 2 devices when I only have 1
(4)
Sending a PM on this platform
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SMS Location not working
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How to install Linux client?
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Lock screen not working in MIUI 10
(2)
Failed authorization/ Autorización fallida
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