Help


Windows Windows related issues. iOS Linux macOS Android
Topic Replies Activity
Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

2 May 5, 2017
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
I cant delete my reports 1 September 22, 2019
Performance is WAY TOO SLOW on my Samsung On5 Phone 1 September 22, 2019
An error has occurred Unable to remove your device. Please try again 3 September 22, 2019
Locating devices
iOS
1 September 21, 2019
Cannot upload renewed Apple APNS Certificate
iOS
1 September 19, 2019
Prey does not see devices accept renewed apple cert 1 September 18, 2019
Prey still can't find my laptop (even when I'm on it) 1 September 17, 2019
Prey Can't Display Map (sometimes) 1 September 16, 2019
Prey blocked my phone with a PIN number for no reason 2 September 15, 2019
Invalid PIN Credintial 1 September 12, 2019
Problem with Shield PIN 1 September 11, 2019
Can’t Set Devise to Missing on app
iOS
1 September 8, 2019
Need 2FA disabled, lost access to authenticator app from factory reset 2 September 6, 2019
Arch Linux Assistance 1 September 4, 2019
Locked out of account 2 September 6, 2019
Permissions / log error; a problem with this forum 1 September 2, 2019
[May apply to more than Linux]: the 'add device' option on the website gives only an installer 1 August 29, 2019
Can't track android MotoE3 2 August 28, 2019
Message: we could not track the device 2 August 28, 2019
Error code 422 on iphone
iOS
1 August 15, 2019
Can't get past t and c's 4 August 28, 2019
RESOLVED- Can't activate 'stealth mode' anymore 3 August 27, 2019
Issue WIth VPN and Prey - Offline Status 1 August 7, 2019
Cant connect/track Prey Android Device 4 September 10, 2019
Screenshots in MacOS Catalina 1 August 6, 2019
Prey won't report correctly for standard Windows account 2 August 9, 2019
I can't locate other phone
iOS
2 August 5, 2019