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2FA Recovery Code Issue (Prey Team announcement)

Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c…

6 July 28, 2020
Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

5 November 6, 2019
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
iOS Supervised Vs Unsupervised?
iOS
1 August 7, 2020
Have sound Alarm Work Even When Muted 1 July 27, 2020
Consumer Review about Canine Corral Kennels 1 July 11, 2020
Pery can't configure itself and add my machine on winodws 10 1 July 11, 2020
Wrong Location On Microsoft Surface 1 July 10, 2020
Add PREY to mac Location services 2 July 9, 2020
Question about Prey stolen system 3 July 1, 2020
Can't log in on Macbook Pro, recovery codes not working 1 June 18, 2020
How do I post a phone recovery story in the stories page? 1 June 16, 2020
Cannot register new laptop, 200 error 4 June 16, 2020
Stuck at "Logging in..." 1 June 14, 2020
Prey client not sending reports / no functionality 1 June 14, 2020
Please add Pop_OS! 20.04.0 64 bit LTS 9 July 9, 2020
Prey was using 99% of CPU throughput, now it won't install 1 June 5, 2020
Black screen after installing Saaspass on my MacBook Air (with Prey) 1 June 3, 2020
Android Go - Nokia 1 Plus - Display over other apps disabled 1 June 1, 2020
MAC Address of a device I had Prey on once? 5 May 23, 2020
Win10 x64 Pro v1909 - It doesn´t open (version prey-windows-1.9.4-x64) and doesn´t install (version prey-windows-1.9.4-x86) 2 June 15, 2020
Com.owl.prey constant respawning 1 May 11, 2020
Prey Ant-Theft hidden user on my MacBook Pro 2 May 11, 2020
Location incorrect using Wifi from some locales 1 May 9, 2020
Received Password Reset E-mail but don't have security code 4 July 23, 2020
IP address of device 1 May 6, 2020
50 device Free version 1 May 6, 2020
RESOLVED - Prey Panel down? 4 May 7, 2020
Customer Service 3 April 30, 2020