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Windows Windows related issues. iOS Linux Android macOS
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Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

6 October 5, 2020
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
Hourly email notifications for entering and exiting Geofence 1 January 18, 2021
Changed 13" 2012 MBP's macOS Mojave v10.14.6's computer name isn't updated in my Prey account 1 January 17, 2021
Unable to delete devices from Prey 2 January 14, 2021
New device registered in cloud but not on device
iOS
2 January 10, 2021
Hey how do you turn on the block the off button on Android 1 January 4, 2021
My phone no longer working -- how do I use the two factor authentication 1 January 3, 2021
RobSnap.A detected in Prey 1 December 28, 2020
Alternative to Prey for Linux 1 December 21, 2020
Prey doesn't seem to be reporting when being used by an Android restricted account 1 December 9, 2020
Prey website certificate download link broken 2 December 17, 2020
No screenshot in reports 3 January 7, 2021
More info on Free version 2 December 28, 2020
"node" process consumes 95 to 105% CPU when latest Prey is installed on Big Sur 11.0.1 4 December 25, 2020
Prey cannot get the location of my device 3 November 28, 2020
Can't access account anymore 2 November 24, 2020
"The Prey Client is installed but doesn't support connection status reporting"
iOS
1 November 20, 2020
Unable to install Remote Management Profile – macOS Big Sur 11.0.1 10 November 24, 2020
Certificate push to iOS 14.2 devices not working
iOS
5 January 6, 2021
Is it possible to dual boot but have both instances show up as the same laptop? 2 November 18, 2020
We’ve launched Prey for Android 2.2.9 2 November 13, 2020
Lanzamos la versión de Prey para Android 2.2.9 2 November 13, 2020
Looking for technical answers about this product 2 November 18, 2020
Unknown Location after MacOS Catalina Update 1 November 10, 2020
[Android 7 & 8] Lock Screen Issues - Statement and Q&A

We have received multiple notifications in the past weeks about an error that is occurring in the Android version of Prey’s application. In the past two weeks, we have been working on multiple efforts and updates to reso…

2 November 5, 2020
[Android 7 & 8] Error de Bloqueo de Pantalla - Comunicado y Preguntas & Respuestas

Hemos recibido algunas notificaciones en las últimas dos semanas de un error que está ocurriendo en la versión de Android de la aplicación Prey. En las últimas dos semanas hemos trabajado en múltiples esfuerzos para reso…

2 November 5, 2020
How can I get dates for a report of changed pieces in my MAC? 5 December 3, 2020
Android Management? 1 October 23, 2020