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How to ask for Help
(3)
Frequently Asked Support Questions
(2)
About the Help category
(1)
Six-digit security code not working
(1)
Password reset email not working
(4)
Unable to access account - Requires 6 Digit Security code that we no longer have access to
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2
)
(23)
Power Button Lock problem
(3)
Bogus “lack of contact”
(2)
Prey Update on Android
(3)
Cannot locate when logged in as guest but works correctly as normal user Mac OSX
(5)
Most of our PCs have disappeared from our Prey Devices page
(4)
Location still wrong
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2
)
(24)
App runs in background
(2)
"Lock off button" option disabled
(2)
Prey Stopped working on my Samsung Galaxy Note Tablet
(6)
Why won't my phone shut down properly anymore?
(2)
Android - Unfortunately Prey has stopped
(5)
Unable to reach device
(3)
Prey Not Recognizing Samsung s9+
(1)
"[password] was unexpected at this time."
(7)
Ready notification
(5)
Prey process crashes on Samsung Galaxy Tab 3 on reboot
(1)
Phone can be turned off from Lock screen [Solved]
(4)
Not working on android tablet
(1)
Not recieving notifications
(3)
Device unreachable: "Unable to reach device"/"missing 'en.events.device_dead' translation"
(7)
False Missing Emails
(4)
Prey Project Service (Cron) uses excessive amounts of system resources
(1)
Installing Prey on one PC removes the other from the list
(2)
Prey won't recognize my new phone
(4)
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