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Frequently Asked Support Questions
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How to ask for Help
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About the Help category
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6-Digit Security Code not working
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Stolen laptop - Prey turned off in my laptop?
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1.8.2 Upgrade Failure
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Prey identified as threat
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Prey iOS Profile Won't Install
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Stuck in a "please accept our terms" loop. Please help. Buggy
(4)
Unable to Log In to Account - Requires Six Digit Code that we do not have
(11)
New device not recognized
(5)
Prey remove my device after I add a new one
(5)
Unable to access account - Requires 6 Digit Security code that we no longer have access to
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2
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(31)
Prey Android App Unable to Login
(2)
Can no longer access email to retrieve prey password
(2)
Upgraded but still loading old version on two Windows computers
(5)
6-Digit Security Code
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Device enrolment failed to install
(5)
No access to the panel for over a wekk
(2)
Unable to Login in Prey Account
(7)
Power Off and Uninstall App Block Not Working - Pixel 2
(1)
Never set up security code - can't access admin panel
(15)
Windows laptop doesn't connect to Prey servers. Can't see device in my account
(3)
Mint Linux install
(6)
Keep your 2FA recovery code, because Prey will not help you if you don't!
(15)
iPhone X not resonding to Alarm Action
(2)
El botón de apagado no funciona
(3)
Lost Security Code, New Phone
(8)
Issues with installing Prey on Ubuntu 18.04
(5)
Phone can be turned off from Lock screen [Solved]
(5)
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