Help
Linux Windows Windows related issues. iOS Android macOS
| Topic | Replies | Activity |
|---|---|---|
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2FA Recovery Code Issue (Prey Team announcement)
Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c… |
6 | July 28, 2020 |
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Frequently Asked Support Questions
Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi… |
6 | October 5, 2020 |
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include… |
3 | May 22, 2017 |
| About the Help category | 1 | May 5, 2017 |
| Android Management? | 1 | October 23, 2020 |
| Not found on panel.preyproject.com | 1 | October 23, 2020 |
| It seems not working on Ubuntu 20.04 on Lenoco thinkpad e495 | 2 | October 20, 2020 |
| How to install PREY on an Note Ultra 20 | 1 | October 14, 2020 |
| 1300 emails and no sign of stopping | 1 | October 8, 2020 |
| Device Won't Delete From My Account | 1 | October 8, 2020 |
| Turn off Vibrate | 1 | October 8, 2020 |
| Download prey’s certificate | 1 | October 4, 2020 |
| Why was my Android phone blocked for no reason? | 4 | October 20, 2020 |
| I update to the new version and doesn´t works my password to unlock the screen | 10 | October 23, 2020 |
| Overlap app screens accessibility | 5 | October 2, 2020 |
| Broken Power-Off Prevention Feature (ver. 2.2.5) | 3 | September 29, 2020 |
| What happens if you accidentally change the email address of your prey account to one you don't own? Redo | 1 | September 20, 2020 |
| Unable to log into Prey Console | 1 | September 18, 2020 |
| Reports generate only after ~14:00 | 1 | September 11, 2020 |
| Geolocation APIs for embedded linux (OpenWRT)? | 2 | September 2, 2020 |
| Move Prey account/devices to organisational account | 1 | August 31, 2020 |
| Prey capturing Webcam even though DoNot Take Picture is Checked | 4 | September 4, 2020 |
| After version 1.9.5 came out, screenshots and camera photos not coming up in the intervals as set | 11 | October 16, 2020 |
| Logon problem with correct info | 2 | August 20, 2020 |
| Wired network only | 1 | August 15, 2020 |
| Must log in for for location | 1 | August 13, 2020 |
| Prey installed but cant communicate with servers | 2 | August 27, 2020 |
| App identified as a security threat on Android | 2 | August 30, 2020 |
| iOS Supervised Vs Unsupervised? | 1 | August 7, 2020 |
| Have sound Alarm Work Even When Muted | 1 | July 27, 2020 |