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Frequently Asked Support Questions
Why doesn't Prey locate my device?
The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet.
Prey can only track computers that are connected to Wi…
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5
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November 6, 2019
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…
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3
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May 22, 2017
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About the Help category
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1
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May 5, 2017
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How do I cancel my subscription/membership?
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1
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November 21, 2019
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Disabling webcams on laptops
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1
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November 19, 2019
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Prey has Billed for the entire year when choosing Monthly Subscription. Cancelled Auto-Billing and ended up losing Pro Privileges?!
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2
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November 13, 2019
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Prey says device is protected but I can't do anything to it remotely
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1
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November 12, 2019
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Não consigo acessar meu telefone
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1
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November 11, 2019
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"set device to missing" feature pops up the app when app trying to silently track device
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1
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November 11, 2019
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Older version for iOS 7 and earlier not available
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1
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November 8, 2019
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GMT Uncaught error in log & shutdown
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1
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November 4, 2019
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New Phone can’t login due to Authenticator app lost
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1
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November 3, 2019
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How do I "disable on demand" the webcam?
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1
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November 1, 2019
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Cancellation of account
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1
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October 14, 2019
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Bug in Android App, advanced features pin allows more than 4 digits
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1
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October 9, 2019
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Android 10 Install doesn't scan barcode
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1
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October 9, 2019
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Troubleshooting a fresh Prey install in macOS Catalina (Temporary)
With the latest macOS update, Catalina, Apple has made changes to the way it verifies software, taking an app-approach were a security clearance is needed -provided by Apple- before the installation itself is able to run…
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2
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October 8, 2019
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Access for all memory devices attached to PC?
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1
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October 7, 2019
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Is key logging possible?
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1
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October 7, 2019
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Unable to Remove Device
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1
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September 29, 2019
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Link to certificate fails-No push notification seen
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1
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September 28, 2019
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Iphone 7: Send enrollment PUSH not displaying
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1
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September 24, 2019
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Error de identificación de dispositivo
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1
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September 24, 2019
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Lost recovery code -- how do I cancel my account?
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1
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September 23, 2019
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Account Overdue Status not Changin
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3
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September 23, 2019
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I cant delete my reports
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3
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September 23, 2019
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Performance is WAY TOO SLOW on my Samsung On5 Phone
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1
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September 22, 2019
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An error has occurred Unable to remove your device. Please try again
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5
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September 23, 2019
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Locating devices
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1
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September 21, 2019
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Cannot upload renewed Apple APNS Certificate
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1
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September 19, 2019
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