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Windows Windows related issues. iOS Linux Android macOS
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2FA Recovery Code Issue (Prey Team announcement)

Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c…

6 July 28, 2020
Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

5 November 6, 2019
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
I update to the new version and doesn´t works my password to unlock the screen 1 September 28, 2020
Overlap app screens accessibility 1 September 28, 2020
Broken Power-Off Prevention Feature (ver. 2.2.5) 3 September 29, 2020
What happens if you accidentally change the email address of your prey account to one you don't own? Redo 1 September 20, 2020
Unable to log into Prey Console 1 September 18, 2020
Reports generate only after ~14:00 1 September 11, 2020
Geolocation APIs for embedded linux (OpenWRT)? 2 September 2, 2020
Move Prey account/devices to organisational account 1 August 31, 2020
Prey capturing Webcam even though DoNot Take Picture is Checked 4 September 4, 2020
After version 1.9.5 came out, screenshots and camera photos not coming up in the intervals as set 7 September 25, 2020
Logon problem with correct info 2 August 20, 2020
Wired network only 1 August 15, 2020
Must log in for for location 1 August 13, 2020
Prey installed but cant communicate with servers 2 August 27, 2020
App identified as a security threat on Android 2 August 30, 2020
iOS Supervised Vs Unsupervised?
iOS
1 August 7, 2020
Have sound Alarm Work Even When Muted 1 July 27, 2020
Consumer Review about Canine Corral Kennels 1 July 11, 2020
Pery can't configure itself and add my machine on winodws 10 3 September 28, 2020
Wrong Location On Microsoft Surface 1 July 10, 2020
Add PREY to mac Location services 2 July 9, 2020
Question about Prey stolen system 3 July 1, 2020
Can't log in on Macbook Pro, recovery codes not working 1 June 18, 2020
How do I post a phone recovery story in the stories page? 1 June 16, 2020
Cannot register new laptop, 200 error 4 June 16, 2020
Stuck at "Logging in..." 1 June 14, 2020