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Frequently Asked Support Questions
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How to ask for Help
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About the Help category
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I cannot access my account
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Samsung J7 wont connect
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Smartphone unreachable from another smartphone
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Bloqueo de apagado no funciona en Huawei P20
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Shield off stopped working, Android 9
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Windows software for Windows 10 has an error
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Unable to access account - Requires 6 Digit Security code that we no longer have access to
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Lost Security Code, New Phone
(10)
My 2FA recovery code doesn't work. Am I screwed?
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Help me please!.. 😩
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New Phone - Lost Authenticator - Recovery code not working
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Device enrolment failed to install
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Couldn't connect to the web control panel
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New device won´t install
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Power buton lock doesnt work
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Samsung "Smart Manager" thinks Prey is Malware
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Location incorrect - how to tell Prey where I really am?
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Installing prey on macOS Mojave issue. id -g prey Result 80
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Unable to Log In to Account - Requires Six Digit Code that we do not have
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Prey won't self register
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Prey identified as threat
(16)
For Android: Why Power Button on/off can show and work when Lock is actived
(4)
1.8.2 Upgrade Failure
(6)
Can locate but cannot see son's iphone on map (from any device)
(1)
Lock screen not working in MIUI 10
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Does the Prey software alter the bootloader in any way?
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6-Digit Security Code not working
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