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Frequently Asked Support Questions
Why doesn't Prey locate my device?
The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet.
Prey can only track computers that are connected to Wi…
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5
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November 6, 2019
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…
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3
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May 22, 2017
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About the Help category
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1
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May 5, 2017
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Ridiculous situation, never encountered something like this
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4
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December 12, 2019
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Expert Help Needed MAC IOS CatalinaTroubleshooting
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2
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December 9, 2019
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Como Recuperar el pin de 6 digitos que pide ahora que nunca puse
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1
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December 2, 2019
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Not able to install on Catalina, write permissions needed
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3
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December 4, 2019
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Can't do anything
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3
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December 9, 2019
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Stuck at loading
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2
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December 2, 2019
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Couldn't add Device
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2
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December 9, 2019
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Not able to link my device after resetting my certificate
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1
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November 26, 2019
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What a rubbish forum - nobody ever answers questions!
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3
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November 26, 2019
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My iPhone Will not link but appears to be "Protected"
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1
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November 25, 2019
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Can't Login on iPhone
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4
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December 4, 2019
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Black screen on iPhone SE
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1
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November 24, 2019
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How do I cancel my subscription/membership?
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1
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November 21, 2019
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Disabling webcams on laptops
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1
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November 19, 2019
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Prey has Billed for the entire year when choosing Monthly Subscription. Cancelled Auto-Billing and ended up losing Pro Privileges?!
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3
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December 4, 2019
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Prey says device is protected but I can't do anything to it remotely
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1
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November 12, 2019
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Não consigo acessar meu telefone
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1
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November 11, 2019
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"set device to missing" feature pops up the app when app trying to silently track device
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1
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November 11, 2019
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Older version for iOS 7 and earlier not available
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1
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November 8, 2019
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GMT Uncaught error in log & shutdown
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1
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November 4, 2019
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New Phone can’t login due to Authenticator app lost
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1
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November 3, 2019
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How do I "disable on demand" the webcam?
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1
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November 1, 2019
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Cancellation of account
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3
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December 4, 2019
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Bug in Android App, advanced features pin allows more than 4 digits
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1
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October 9, 2019
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Android 10 Install doesn't scan barcode
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3
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December 4, 2019
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Troubleshooting a fresh Prey install in macOS Catalina (Temporary)
With the latest macOS update, Catalina, Apple has made changes to the way it verifies software, taking an app-approach were a security clearance is needed -provided by Apple- before the installation itself is able to run…
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2
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October 8, 2019
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Access for all memory devices attached to PC?
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1
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October 7, 2019
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