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2FA Recovery Code Issue (Prey Team announcement)
Howdy Preyans
We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account.
Here is what you need to do:
If you have the recovery c…
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4
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January 3, 2020
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Frequently Asked Support Questions
Why doesn't Prey locate my device?
The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet.
Prey can only track computers that are connected to Wi…
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5
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November 6, 2019
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…
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3
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May 22, 2017
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About the Help category
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1
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May 5, 2017
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Device last seen just now, but location shown is from over a month ago
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1
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March 29, 2020
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Can't remember my 6 Pin Code
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1
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March 23, 2020
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Unable to login and am not able to reset password
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1
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March 17, 2020
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Cannot Get GUI to open
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1
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March 17, 2020
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Easy to Bypass Prey
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1
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March 13, 2020
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Has Anyone Ever Used Prey Even Testing With Success?
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2
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March 13, 2020
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[Prey 1.9.3/Win10x64] No location
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1
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March 12, 2020
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Unable to reset password - missing security code
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1
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March 11, 2020
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Compromised account
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1
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March 10, 2020
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Prey not updating location on MacBook Air
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1
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March 9, 2020
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Wrong Location with 1 laptop on Win 10
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1
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March 3, 2020
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Prey will noyt update the latest position of my Moto E4+ android phone
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1
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February 29, 2020
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Moto 4+ phone. Prey does not update latest position. Though locating thru map acyion sees and updates location
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1
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February 29, 2020
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Personal files on a tracked (work) computer?
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1
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February 28, 2020
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Prey + Little Snitch (Catalina) - previous solution not working anymore
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1
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February 21, 2020
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Can't add Android device
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3
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February 17, 2020
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Also cannot install Prey on my laptop
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1
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February 13, 2020
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Nobody answered my previous question
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2
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February 13, 2020
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Unable to access my laptop
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4
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February 11, 2020
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Can't connect laptop to Prey Servers: "Error! self signed certificate in certificate chain"
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1
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February 11, 2020
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A few issues (Catalina, firewall, wrong device name)
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3
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February 8, 2020
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'prey-agent.service: Failed with result "exit-code"': 'Cannot continue: ENOSPC: no space left on device, write'
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3
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February 7, 2020
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Apple Push Certificate Site doesn't allow logins
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1
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February 6, 2020
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Converted from Win 7 Pro to Win 10 Pro
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2
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February 6, 2020
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Android installation failed - file not found
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1
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January 24, 2020
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SOLVED - Cannot install 1.9.2x64 on Win10 - Help!
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4
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January 15, 2020
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