Help
Linux Windows Windows related issues. iOS Android macOS
| Topic | Replies | Activity |
|---|---|---|
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2FA Recovery Code Issue (Prey Team announcement)
Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c… |
4 | January 3, 2020 |
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Frequently Asked Support Questions
Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi… |
5 | November 6, 2019 |
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include… |
3 | May 22, 2017 |
| About the Help category | 1 | May 5, 2017 |
| MAC Address of a device I had Prey on once? | 5 | May 23, 2020 |
| Win10 x64 Pro v1909 - It doesn´t open (version prey-windows-1.9.4-x64) and doesn´t install (version prey-windows-1.9.4-x86) | 1 | May 17, 2020 |
| Com.owl.prey constant respawning | 1 | May 11, 2020 |
| Prey Ant-Theft hidden user on my MacBook Pro | 2 | May 11, 2020 |
| Location incorrect using Wifi from some locales | 1 | May 9, 2020 |
| Received Password Reset E-mail but don't have security code | 2 | May 11, 2020 |
| IP address of device | 1 | May 6, 2020 |
| 50 device Free version | 1 | May 6, 2020 |
| RESOLVED - Prey Panel down? | 4 | May 7, 2020 |
| Customer Service | 3 | April 30, 2020 |
| Updating Location | 2 | May 14, 2020 |
| Prey 1.9.4 installation failure on Mint 19.3 | 3 | April 29, 2020 |
| Make it work with Ubuntu 20.04 | 9 | May 16, 2020 |
| Android Prey icon starts Pocketbook reader instead after login | 2 | April 29, 2020 |
| Does Prey work on WEAR OS | 3 | May 1, 2020 |
| Install files removing itself during install | 1 | April 17, 2020 |
| Win10 Laptop can't connect with Prey Servers | 1 | April 14, 2020 |
| Device last seen just now, but location shown is from over a month ago | 1 | March 29, 2020 |
| Can't remember my 6 Pin Code | 1 | March 23, 2020 |
| Unable to login and am not able to reset password | 1 | March 17, 2020 |
| Cannot Get GUI to open | 1 | March 17, 2020 |
| Easy to Bypass Prey | 1 | March 13, 2020 |
| Has Anyone Ever Used Prey Even Testing With Success? | 2 | March 13, 2020 |
| [Prey 1.9.3/Win10x64] No location | 1 | March 12, 2020 |
| Unable to reset password - missing security code | 1 | March 11, 2020 |
| Compromised account | 1 | March 10, 2020 |