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Frequently Asked Support Questions
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Wrong location under Windows 10 running Prey 1.8.2
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New Phone - Lost Authenticator - Recovery code not working
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Prey process crashes on Samsung Galaxy Tab 3 on reboot
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Lock Device Action Pending
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I can't install prey on my machine
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Can't login, don't receive an email with instructions for resetting password
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Cannot add iPhone to my account. QR code not activating
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Mojave PPPC with camera captures in Lost Mode
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Bug found? Shield OFF Button Xiaomi Redmi 5 plus
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Unable to connect to database Windows 10
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Shield off-button not working correctly?
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Samsung J7 wont connect
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Samsung Note9 Prey app unable to connect to server
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Shield OFF Button (shut off lock) doesn't work
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Power Button Lock problem
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Shield off button is being overridden by shut down dialog
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Shield off stopped working, Android 9
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"No slots available"
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Bloqueo de apagado no funciona
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Unable to access account - Requires 6 Digit Security code that we no longer have access to
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Device not seen for over a month after Mojave installed
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Portal saying out of license - Showing duplicate devices so I don't know which I can remove?
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Unexisting account while receiving disconnected device e-mails
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Couldn't connect to the web control panel? Can't log in on my android device
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Windows 7 node.exe crashing error code 10 continuously
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ROG Phone (Android O) Prey alarm wakeup
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My devices list counts 2 devices when I only have 1
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