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Frequently Asked Support Questions
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How to ask for Help
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About the Help category
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My MSI just got stolen yesterday while I was out
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Problems with the 6-digit code
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Android App Question
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Do the SMS control commands capability still work?
(2)
Password recovery email not coming in
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Location incorrect - how to tell Prey where I really am?
(6)
iPhone XS iOS 12 Prey Install frustrations
(3)
Shield off-Button on Android 8.0.0 and 8.0.0 EMUI (Huawei)
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How do I properly/fully uninstall Prey from Mojave?
(1)
My Device Was Stolen And I need help
(6)
Turning off device (mobile phone)
(1)
Can't login, no password reset email
(1)
Cannot Login to Prey website Panel
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macOS - Prey working but showing old location
(2)
Sending lock screen command while device is offline never reaches device
(1)
Cannot log into Prey Site. It only gives me 'Firing Up Engines'
(3)
Keep your 2FA recovery code, because Prey will not help you if you don't!
(17)
6-Digit Security Code
(13)
File Retrieval Issue
(2)
Windows 7 node.exe crashing error code 10 continuously
(9)
Cant access account, dont have 6 digit code
(4)
Bug found? Shield OFF Button Xiaomi Redmi 5 plus
(8)
Unable to access account - Requires 6 Digit Security code that we no longer have access to
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(48)
[LineageOS 16.0] [Prey for Android 2.0.0] Unable to reach device
(1)
Difficulty installing on Linux
(5)
'Critical' error in log ( Prey 1.8.3; Linux)
(6)
Most of our PCs have disappeared from our Prey Devices page
(7)
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