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Windows Windows related issues. iOS Linux macOS Android
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Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

5 November 6, 2019
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
Ridiculous situation, never encountered something like this 4 December 12, 2019
Expert Help Needed MAC IOS CatalinaTroubleshooting 2 December 9, 2019
Como Recuperar el pin de 6 digitos que pide ahora que nunca puse 1 December 2, 2019
Not able to install on Catalina, write permissions needed 3 December 4, 2019
Can't do anything 3 December 9, 2019
Stuck at loading 2 December 2, 2019
Couldn't add Device 2 December 9, 2019
Not able to link my device after resetting my certificate
iOS
1 November 26, 2019
What a rubbish forum - nobody ever answers questions!
iOS
3 November 26, 2019
My iPhone Will not link but appears to be "Protected"
iOS
1 November 25, 2019
Can't Login on iPhone
iOS
4 December 4, 2019
Black screen on iPhone SE
iOS
1 November 24, 2019
How do I cancel my subscription/membership? 1 November 21, 2019
Disabling webcams on laptops 1 November 19, 2019
Prey has Billed for the entire year when choosing Monthly Subscription. Cancelled Auto-Billing and ended up losing Pro Privileges?! 3 December 4, 2019
Prey says device is protected but I can't do anything to it remotely 1 November 12, 2019
Não consigo acessar meu telefone 1 November 11, 2019
"set device to missing" feature pops up the app when app trying to silently track device 1 November 11, 2019
Older version for iOS 7 and earlier not available
iOS
1 November 8, 2019
GMT Uncaught error in log & shutdown 1 November 4, 2019
New Phone can’t login due to Authenticator app lost
iOS
1 November 3, 2019
How do I "disable on demand" the webcam? 1 November 1, 2019
Cancellation of account 3 December 4, 2019
Bug in Android App, advanced features pin allows more than 4 digits 1 October 9, 2019
Android 10 Install doesn't scan barcode 3 December 4, 2019
Troubleshooting a fresh Prey install in macOS Catalina (Temporary)

With the latest macOS update, Catalina, Apple has made changes to the way it verifies software, taking an app-approach were a security clearance is needed -provided by Apple- before the installation itself is able to run…

2 October 8, 2019
Access for all memory devices attached to PC? 1 October 7, 2019