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2FA Recovery Code Issue (Prey Team announcement)

Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c…

4 January 3, 2020
Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

5 November 6, 2019
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
MAC Address of a device I had Prey on once? 5 May 23, 2020
Win10 x64 Pro v1909 - It doesn´t open (version prey-windows-1.9.4-x64) and doesn´t install (version prey-windows-1.9.4-x86) 1 May 17, 2020
Com.owl.prey constant respawning 1 May 11, 2020
Prey Ant-Theft hidden user on my MacBook Pro 2 May 11, 2020
Location incorrect using Wifi from some locales 1 May 9, 2020
Received Password Reset E-mail but don't have security code 2 May 11, 2020
IP address of device 1 May 6, 2020
50 device Free version 1 May 6, 2020
RESOLVED - Prey Panel down? 4 May 7, 2020
Customer Service 3 April 30, 2020
Updating Location 2 May 14, 2020
Prey 1.9.4 installation failure on Mint 19.3 3 April 29, 2020
Make it work with Ubuntu 20.04 9 May 16, 2020
Android Prey icon starts Pocketbook reader instead after login 2 April 29, 2020
Does Prey work on WEAR OS 3 May 1, 2020
Install files removing itself during install 1 April 17, 2020
Win10 Laptop can't connect with Prey Servers 1 April 14, 2020
Device last seen just now, but location shown is from over a month ago 1 March 29, 2020
Can't remember my 6 Pin Code 1 March 23, 2020
Unable to login and am not able to reset password 1 March 17, 2020
Cannot Get GUI to open 1 March 17, 2020
Easy to Bypass Prey 1 March 13, 2020
Has Anyone Ever Used Prey Even Testing With Success? 2 March 13, 2020
[Prey 1.9.3/Win10x64] No location 1 March 12, 2020
Unable to reset password - missing security code 1 March 11, 2020
Compromised account 1 March 10, 2020