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iOS Windows Windows related issues. Linux Android macOS
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Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

5 November 6, 2019
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
How do I cancel my subscription/membership? 1 November 21, 2019
Disabling webcams on laptops 1 November 19, 2019
Prey has Billed for the entire year when choosing Monthly Subscription. Cancelled Auto-Billing and ended up losing Pro Privileges?! 2 November 13, 2019
Prey says device is protected but I can't do anything to it remotely 1 November 12, 2019
Não consigo acessar meu telefone 1 November 11, 2019
"set device to missing" feature pops up the app when app trying to silently track device 1 November 11, 2019
Older version for iOS 7 and earlier not available
iOS
1 November 8, 2019
GMT Uncaught error in log & shutdown 1 November 4, 2019
New Phone can’t login due to Authenticator app lost
iOS
1 November 3, 2019
How do I "disable on demand" the webcam? 1 November 1, 2019
Cancellation of account 1 October 14, 2019
Bug in Android App, advanced features pin allows more than 4 digits 1 October 9, 2019
Android 10 Install doesn't scan barcode 1 October 9, 2019
Troubleshooting a fresh Prey install in macOS Catalina (Temporary)

With the latest macOS update, Catalina, Apple has made changes to the way it verifies software, taking an app-approach were a security clearance is needed -provided by Apple- before the installation itself is able to run…

2 October 8, 2019
Access for all memory devices attached to PC? 1 October 7, 2019
Is key logging possible? 1 October 7, 2019
Unable to Remove Device 1 September 29, 2019
Link to certificate fails-No push notification seen
iOS
1 September 28, 2019
Iphone 7: Send enrollment PUSH not displaying
iOS
1 September 24, 2019
Error de identificación de dispositivo 1 September 24, 2019
Lost recovery code -- how do I cancel my account? 1 September 23, 2019
Account Overdue Status not Changin 3 September 23, 2019
I cant delete my reports 3 September 23, 2019
Performance is WAY TOO SLOW on my Samsung On5 Phone 1 September 22, 2019
An error has occurred Unable to remove your device. Please try again 5 September 23, 2019
Locating devices
iOS
1 September 21, 2019
Cannot upload renewed Apple APNS Certificate
iOS
1 September 19, 2019