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Windows Windows related issues. Linux iOS macOS Android
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2FA Recovery Code Issue (Prey Team announcement)

Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c…

4 January 3, 2020
Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

5 November 6, 2019
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
Prey + Little Snitch (Catalina) - previous solution not working anymore 1 February 21, 2020
Can't add Android device 3 February 17, 2020
Also cannot install Prey on my laptop 1 February 13, 2020
Nobody answered my previous question 2 February 13, 2020
Unable to access my laptop 4 February 11, 2020
Can't connect laptop to Prey Servers: "Error! self signed certificate in certificate chain" 1 February 11, 2020
A few issues (Catalina, firewall, wrong device name) 3 February 8, 2020
'prey-agent.service: Failed with result "exit-code"': 'Cannot continue: ENOSPC: no space left on device, write' 3 February 7, 2020
Apple Push Certificate Site doesn't allow logins 1 February 6, 2020
Converted from Win 7 Pro to Win 10 Pro 2 February 6, 2020
Android installation failed - file not found 1 January 24, 2020
SOLVED - Cannot install 1.9.2x64 on Win10 - Help! 4 January 15, 2020
Unable to Login 5 February 6, 2020
Lock device is easy to get around 3 January 21, 2020
Win7 PC Wrong Location but Laptop fine 2 January 23, 2020
Aware Tracking Settings Stuck on "Applying Settings" 3 January 16, 2020
Location doesn't update
iOS
5 January 17, 2020
Unknown location / cannot connect to prey servers 1 January 5, 2020
No photos with reports 2 January 16, 2020
Billing / subscription 3 January 6, 2020
Recovery Code 2 step recovery code 3 January 16, 2020
Prey Project com - cannot find log out 1 January 1, 2020
Test Alarm not working on iDevices
iOS
2 December 31, 2019
Subscribing for a year without re-billing 5 December 30, 2019
Problem with account, can't contact Prey, please help! 5 December 30, 2019
I lost my recovery code 1 December 20, 2019