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2FA Recovery Code Issue (Prey Team announcement)

Howdy Preyans We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account. Here is what you need to do: If you have the recovery c…

4 January 3, 2020
Frequently Asked Support Questions

Why doesn't Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi…

5 November 6, 2019
How to ask for Help

We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include…

3 May 22, 2017
About the Help category 1 May 5, 2017
Device last seen just now, but location shown is from over a month ago 1 March 29, 2020
Can't remember my 6 Pin Code 1 March 23, 2020
Unable to login and am not able to reset password 1 March 17, 2020
Cannot Get GUI to open 1 March 17, 2020
Easy to Bypass Prey 1 March 13, 2020
Has Anyone Ever Used Prey Even Testing With Success? 2 March 13, 2020
[Prey 1.9.3/Win10x64] No location 1 March 12, 2020
Unable to reset password - missing security code 1 March 11, 2020
Compromised account 1 March 10, 2020
Prey not updating location on MacBook Air 1 March 9, 2020
Wrong Location with 1 laptop on Win 10 1 March 3, 2020
Prey will noyt update the latest position of my Moto E4+ android phone 1 February 29, 2020
Moto 4+ phone. Prey does not update latest position. Though locating thru map acyion sees and updates location 1 February 29, 2020
Personal files on a tracked (work) computer? 1 February 28, 2020
Prey + Little Snitch (Catalina) - previous solution not working anymore 1 February 21, 2020
Can't add Android device 3 February 17, 2020
Also cannot install Prey on my laptop 1 February 13, 2020
Nobody answered my previous question 2 February 13, 2020
Unable to access my laptop 4 February 11, 2020
Can't connect laptop to Prey Servers: "Error! self signed certificate in certificate chain" 1 February 11, 2020
A few issues (Catalina, firewall, wrong device name) 3 February 8, 2020
'prey-agent.service: Failed with result "exit-code"': 'Cannot continue: ENOSPC: no space left on device, write' 3 February 7, 2020
Apple Push Certificate Site doesn't allow logins 1 February 6, 2020
Converted from Win 7 Pro to Win 10 Pro 2 February 6, 2020
Android installation failed - file not found 1 January 24, 2020
SOLVED - Cannot install 1.9.2x64 on Win10 - Help! 4 January 15, 2020