I have used prey for years. Nowadays when my kids have phones I have used it more often.
Now like a month or so ago I tried to locate my child phone and didn't recieve any sms back (this was working fine before).
I tried to access phone prey app but it said that wrong password, then I tried to log into my acocunt over web and got password don't match error. I choose "forgot my password", got link over mail and reset my password.
Now I could log in, see my devices and all.
I then went into support section and wanted to send support request. When I have written my text and hit send then error appeared. I thought that technical things problems happen .. so I logout and wanted to log in again - again didn't recognize my password.
once more I used forgot my password process, created new password, got in and again wasn't able to send support message.
Because my time was limited that time I thought that maybe its just some occasional tehcnical thing and didn't dig any deeper.
Today I tried to do all these things I get same result.
So my guess is that my account isn't working properly any more. Why?