Let us help you. Please tell us about…
- Affected device (desktop, laptop, tablet, phone): Laptop (Dell)
- Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Windows 10
- Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Cannot log in to panel.
Could you please describe the problem?
I have not changed my email or password and keep the info in a password software but cannot log in to the main panel. I tried the reset password option but receive no email in spam etc. I probably logged in last over 6 months ago and the last email I have was a renewal request December 2018 which I believe I did. Even if I did not, I expected to be able to log in and check the status. Tried Chrome and IE.
(Not sure if I was supposed to start new topic or add on to an old existing one)
And finally, please attach a screenshot if available (you can drag and drop images)
Error on login page after entering email and password: Invalid email/password combination.