Cannot register new laptop, 200 error

Help Windows
#1

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): Dell Inspiron 15 5593 i7 laptop with 8GB RAM
  • Windows Version Win 10 Home version 1909 64bit
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Initial registration

Could you please describe the problem?

I’ve got two devices and sought to add a third, a brand new Dell laptop, but it just hangs at the “Connecting with Prey servers” step in the browser. I’ve rebooted, removed any possibly-conflicting software (Net Nanny) and ad blockers (uBlock Origin), and disabled two factor just in case, same result. Windows updates are at their latest, and I’m using the Microsoft built-in antivirus and the newest Edge Chromium browser.

I also tried prey config panel -f but that errors with the following message. Please assist.

Prey error

And finally, please attach a screenshot if available (you can drag and drop images)

See above.

#2

Here’s the section of my prey.log from my most recent attempt. I’d attach the entire log but the forum won’t let me.

==

 PREY 1.9.4 spreads its wings!
 Current time: Sun Jun 14 2020 19:24:31 GMT-0400 (Eastern Daylight Time)
 Running with PID 9008 as SHILOHS_LAPTOP_ over Node.js v10.20.1 on a ia32 windows system (10.0.18363)
 
 info Sun, 14 Jun 2020 23:24:31 GMT [control-panel] Gathering device data...
 info Sun, 14 Jun 2020 23:24:31 GMT [reports] Gathering specs report.
error Sun, 14 Jun 2020 23:24:31 GMT [reports] Unable to get storage_devices_list: TODO!
 info Sun, 14 Jun 2020 23:24:32 GMT [reports] Report gathered: specs
error Sun, 14 Jun 2020 23:24:33 GMT [control-panel] Unable to register device:  (200)
 warn Sun, 14 Jun 2020 23:24:33 GMT [control-panel] Not configured. Waiting for user input...
 info Sun, 14 Jun 2020 23:24:43 GMT [control-panel] Reloading config...
 info Sun, 14 Jun 2020 23:24:53 GMT [control-panel] Reloading config...
 info Sun, 14 Jun 2020 23:25:03 GMT [control-panel] Reloading config...
#3

Well after a long time I got an email saying the laptop had been registered. Looks good in the control panel. Probably a glitch on the website.

#4

Hi!
I’m glad to read that it worked,
Please let me know if you need any further assistance on help@preyproject.com
Have a nice day