Can't log in on Macbook Pro, recovery codes not working

I’m trying to log into Prey on my computer, but I can’t access my account. I tried all the recovery codes I’ve been sent previously, all of them are invalid.

I don’t have any 6 digit codes in any communication from Prey. I’ve tried reinstalling the client too, but I can’t log in at all.

Is there something else I can do, or some way for Prey to reissue a code to the email address on file so I can access my account?