Can't Login on iPhone

I have just renewed the certificate for my Prey/Apple account but every time I try to log in on my iPhone I just get some sort of foreign error message???

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I have the same problem! On my macbook I need to check a box that I’m not a robot (captcha) - this box doesn’t appear on my iphone - instead google opens a website where I can click (check) the box, but nothing else ever happens…

Sometimes I’m able to just go back to login page on iphone where I usually put in my password but then get the massage ā€œwrong captchaā€

PLEASE HELP ANYONE!!!

Hi, I’m very sorry for this inconvenience, could you please try again? If the problem persists, please send me an email to help@preyproject.com. I have already forwarded the problem to our team :slight_smile:
Have a nice day

I deleted the app on my iPhone, reinstalled from the Apple Store, and now it works. Must have been a corrupted update or something.

Hi. I need help logging into my account. Carefully checked my details and tried to login with my normal login credentials but I am getting an ā€˜invalid login details message’ on my iPhone, mobile browser chrome AND desktop chrome browser. I have changed my password several times and it still wont let me login.
I emailed this to help@preyproject.com and it was blocked and flagged for spam.

Thanks, Mr B.

I just renewed my certificate for my macbook and trying for my iPhone 13. All good with the mac but I can’t login to my phone account, I just get a spinning circle and ā€œplease waitā€ in front of the Prey logo. It isn’t allowing me to log in to Prey on my phone to complete the installation of the renewed certificate. What can I do?