Can't Login on iPhone

I have just renewed the certificate for my Prey/Apple account but every time I try to log in on my iPhone I just get some sort of foreign error message???

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I have the same problem! On my macbook I need to check a box that I’m not a robot (captcha) - this box doesn’t appear on my iphone - instead google opens a website where I can click (check) the box, but nothing else ever happens…

Sometimes I’m able to just go back to login page on iphone where I usually put in my password but then get the massage “wrong captcha”


Hi, I’m very sorry for this inconvenience, could you please try again? If the problem persists, please send me an email to I have already forwarded the problem to our team :slight_smile:
Have a nice day

I deleted the app on my iPhone, reinstalled from the Apple Store, and now it works. Must have been a corrupted update or something.

Hi. I need help logging into my account. Carefully checked my details and tried to login with my normal login credentials but I am getting an ‘invalid login details message’ on my iPhone, mobile browser chrome AND desktop chrome browser. I have changed my password several times and it still wont let me login.
I emailed this to and it was blocked and flagged for spam.

Thanks, Mr B.

I just renewed my certificate for my macbook and trying for my iPhone 13. All good with the mac but I can’t login to my phone account, I just get a spinning circle and “please wait” in front of the Prey logo. It isn’t allowing me to log in to Prey on my phone to complete the installation of the renewed certificate. What can I do?