Device always seen but not located

  • Affected device Kindle Fire Tablet
  • Operating system Android
  • Part of Prey not working location, server connection
  • Version Prey 2.0.0

I have installed Prey on 2 Kindle Fire tablets, and although they have both been configured there is an odd ‘glitch’ or bad wording in the system

They both can be seen, but not located or connect to the server - if you can see the device, then logically you have communication with the device (otherwise you would not know when it was last seen or be able to list the activities) so why does it continually tell me it can not locate the device or connect to the server?
I have enabled location services and the app is authorised to use location services

And finally, please attach a screenshot if available (you can drag and drop images)

So I am guessing no-one has any ideas why my device can talk to Prey servers, but Prey servers can not talk to my device ??