Daniela, I uninstalled and then reinstalled Prey on my phone yesterday early evening. And then I waited until this morning to do the screen shots so you can see the difference in time between my laptop and the phone. So per shot-1 you can see that the laptop was just found by Prey (connected to wifi) but the phone’s connection was 16 hours ago when also connected to wifi. I turned off wifi on the phone yesterday after reinstall which is why the 16 hour difference.
I then opened the phone location and hit Update Location. Shot-2 shows that the location was unable to be updated. That was with GPS On (I never turned it off) and wifi off (since yesterday evening)
Then I turned wifi on this morning. Prey immediately found the phone as shot-3 shows.
I THINK the screen shots have uploaded here. I am also sending this to your Help.... email.