File Retrieval Issue

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): Desktop
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Windows 10
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): File Retrieval

Could you please describe the problem?

“RETRIEVE FILES” window opens but never seems to end. Says Scanning device information. Prey.log says the following:

info Fri, 19 Apr 2019 03:41:11 GMT [reports] Report gathered: status
info Fri, 19 Apr 2019 03:41:11 GMT [control-panel] Posting data
info Fri, 19 Apr 2019 03:41:11 GMT [control-panel] Got 200 response: OK
error Fri, 19 Apr 2019 03:45:11 GMT Error: Invalid response received with status code 502

And finally, please attach a screenshot if available (you can drag and drop images)

1 Like

Admins - do I just need to wait for the scanning device information to end? If so, how long does this typically take?

Would really appreciate some guidance please.

Thank you

Did you ever have it working, file retrieval?