File Retrieval Issue

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#1

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): Desktop
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Windows 10
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): File Retrieval

Could you please describe the problem?

“RETRIEVE FILES” window opens but never seems to end. Says Scanning device information. Prey.log says the following:

info Fri, 19 Apr 2019 03:41:11 GMT [reports] Report gathered: status
info Fri, 19 Apr 2019 03:41:11 GMT [control-panel] Posting data
info Fri, 19 Apr 2019 03:41:11 GMT [control-panel] Got 200 response: OK
error Fri, 19 Apr 2019 03:45:11 GMT Error: Invalid response received with status code 502

And finally, please attach a screenshot if available (you can drag and drop images)

1 Like
#2

Admins - do I just need to wait for the scanning device information to end? If so, how long does this typically take?

Would really appreciate some guidance please.

Thank you

#3

Did you ever have it working, file retrieval?