iPhone Replaced & 2FA Recovery Code not working

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  • Prey Account 2FA

Could you please describe the problem?

My iPhone had to be replaced after the screen became unusable. I lost my 2FA in this process. My recovery code from when I set up 2FA is not working on the panel login.

Hi there,

I can disable the 2FA for you. To do that, I’ll only need you to send me a picture or scan on any kind of ID you have with your name on it. That way I’ll confirm that it’s really you, and not some kind of attack. Would that be OK? Once I have it, I’ll disable the authentication and you’ll be able to login as always.

You can send the picture to help at preyproject.com mentioning this conversation, and please use your account’s email address.