Location information off by a lot

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): ???
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): ???
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ???

Could you please describe the problem?

I have installed Prey and trying to test by locating my Mac laptop, the location information is way off. I have two questions.

  1. Is there a way to improve location precision? paid version or something?
  2. Is it possible to view the IP address of the device?

And finally, please attach a screenshot if available (you can drag and drop images)