Login problem, lost password

I needed to change my password to a stronger one, which I did by using a google suggested password. The dialogue box that appeared said I didn’t need to remember it as it would be saved in my Google account. However, it wasn’t saved, I didn’t write it down, and now I can’t access my Prey account.

Problem 1: I used the “Forgot password” option on the login screen and received an email containing a link to reset it. That link just takes me back to the login screen and rejects any credentials I put in.

Problem 2: The ‘About’ page here states at the bottom "For urgent issues etc . . . contact us at https:\preyproject.com . . . I could not find a “Contact us” link, which I’d normally expect to find in the top menu.

Can somebody please help me to get access to my Prey account?

Thanks & regards, Peter Smith.

Hi @mannesty, Please check your DM :slight_smile:

Thanks. I checked, and replied.

Hi! Unfortunately, I didn’t receive your reply, could you please send me an email to help@preyproject.com? Have a nice day :sunny:

Will do, in the meantime:-

Problem 3: The forums messaging system does not seem to work as expected.

I can see my reply to your request for my email address, so why can’t you?