Logon problem with correct info

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): ???
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): ???
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ???

Could you please describe the problem?

I am unable to log into prey on my iPad and Android phone . I am using correct info.
If I change my password it will log me in. But next time it refuses my login

And finally, please attach a screenshot if available (you can drag and drop images)

Hi Pete,
I’m very sorry about this,
We have already made a fix, Could you please check if everything’s working fine on your side?
Have a nice day.