My 2FA recovery code doesn't work. Am I screwed?

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#1

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): ???
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): ???
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ???

Could you please describe the problem?

I was forced to wipe my phone and when I did so, I lost the configuration for Google Authenticator. Now, I’m trying to log in using the 2FA recovery code that I created, but it doesn’t work. I’m a Prey Pro customer and I’d like to secure my laptop.

Unfortunately, I can’t get support because I can’t log into my account.

Any ideas on what I can do?

And finally, please attach a screenshot if available (you can drag and drop images)

#2

Bump… Anyone there?

#3

Hi! I’m very sorry for the delay, Please check your DM :slight_smile: I will be glad to help you!