Let us help you. Please tell us about...
Affected device (desktop, laptop, tablet, phone): ????
Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): ????
Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ????
Could you please describe the problem?
I was forced to wipe my phone and when I did so, I lost the configuration for Google Authenticator. Now, I'm trying to log in using the 2FA recovery code that I created, but it doesn't work. I'm a Prey Pro customer and I'd like to secure my laptop.
Unfortunately, I can't get support because I can't log into my account.
Any ideas on what I can do?
And finally, please attach a screenshot if available (you can drag and drop images)