No contact after Windows client 1.9.15 installed

Let us help you. Please tell us about…

  • Affected device Laptop computer
  • Operating system (Windows 10 Pro 64bit
  • Part of Prey not working Device not seen

Could you please describe the problem?

My laptop has regularly conntacted at least once daily for months (if not years)
When not used, I was notified by email after a couple of days.

However, Activity log shows
December 30, 2021 - 12:43 Client updated to version 1.9.15
Since then, no contact, and today log shows
January 07, 2022 - 06:20 Your device hasn’t reappeared online for over a week now

This is despite laptop being used for several hours daily.
Tried downloading & installing client again … no change.

Any suggestions what to check next?