I forgot my password and now have an issue to get the password recovery email from prey, i checked of course the spam folder too ! but no email from prey, it has been several hours of waiting now (+5h).
Affected device (desktop, laptop, tablet, phone): mobile phone
Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Android
Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Password recovery never reaching my gmail account.
Could you please describe the problem?
I forgot the password so i typed my gmail address that is used previously to open my prey account and after pushing the "forgot password?" there is the message saying an email will be sent but nothing reaches my gmail box.
I'm sure it's the correct email i provided.
Can someone at prey check this please ? It's the same gmail address as the one i used to open the forum account. Thank you.