Password reset email not working

Nick_Whitehouse 2017-10-12 21:53:15 UTC #1

I've "forgotten" my Prey password and when I try to generate a reset password link I get nothing. I am using the correct email address as I have received password change requests in the past.

I am using an Gmail account.

Can someone confirm that forgotten email links are being sent out?

Adeyj 2018-04-30 10:15:14 UTC #2

The same problem is happening to me, I'm not receiving the password reset email and it's not going into spam folder or anywhere else from what I can tell.

Daniela 2018-05-02 20:50:42 UTC #3

Hi ! Sorry for the delay, could you please try again? let me know if the problem persists!

LpsSparkleDog_100_an 2018-05-18 20:54:10 UTC #4

Same problem, I cannot reset password.