Password reset email not working

Nick_Whitehouse 2017-10-12 21:53:15 UTC #1

I've "forgotten" my Prey password and when I try to generate a reset password link I get nothing. I am using the correct email address as I have received password change requests in the past.

I am using an Gmail account.

Can someone confirm that forgotten email links are being sent out?

Adeyj 2018-04-30 10:15:14 UTC #2

The same problem is happening to me, I'm not receiving the password reset email and it's not going into spam folder or anywhere else from what I can tell.

Daniela 2018-05-02 20:50:42 UTC #3

Hi ! Sorry for the delay, could you please try again? let me know if the problem persists!

LpsSparkleDog_100_an 2018-05-18 20:54:10 UTC #4

Same problem, I cannot reset password.

Daniela 2018-05-23 15:04:15 UTC #5

@LpsSparkleDog_100_an Please check your DM

SacredRaven 2018-05-26 18:06:08 UTC #6

Same problem, I received the reset email, didn`t change my password, the reset page doesn´t work... I´ve tried on opera, chrome and chrome for android...

jmaruca28a 2018-05-27 07:20:10 UTC #7

Yep, I have been experiencing the exact same thing .... it has been outstanding for a few days now.

jpjameson 2018-05-28 17:05:00 UTC #8

Seriously! Can you get your crap together? Your system only works when people can use it. How has reseting a password been an issue for months now?

Daniela 2018-05-28 21:25:59 UTC #9

Hi, sorry for the inconvenience. We have already fixed this issue. Could you please try again? Sorry for the delay, we were working on that.
Have a nice day

FRANKLIN_VASQUEZ 2018-07-06 21:38:04 UTC #10

Hi Daniela...
I have problem whit my pass, I can't login... please help me.