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Affected device (desktop, laptop, tablet, phone): Phone. Honor-brand (a sub-brand of Huawei)
Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Android
Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ...reports?
Could you please describe the problem?
I have Prey installed on my Honor 5X (Huawei subbrand) Android phone, but the prey web console can't contact the phone to get a location. If I manually start Prey on my phone, then the web console can find it.
I suspect this is due to Huawei's aggressive power-management; but I have Prey listed as a "protected" app already, and I don't know what else to try.