Let us help you. Please tell us about...
Affected device (desktop, laptop, tablet, phone): Laptop (MacBook Pro 2017)
Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): macOS High Sierra (10.13.1)
Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Prey Configurator (immediately after installing Prey on Mac)
Could you please describe the problem?
Immediately after running the install for Prey on my new MacBook Pro running macOS High Sierra, it launches the Prey Configurator screen. Whether I select New User or Existing User, I am asked to enter credentials. On either screen (new or existing user), upon entering my credentials and clicking the Next button, nothing happens (screen doesn't change/move/go away, no prompt, literally nothing, as if I hadn't clicked anything).
And finally, please attach a screenshot if available (you can drag and drop images)