Prey won't recognize my new phone

[mjpond]

Got a new samsung s8 today. As I was going through set up, I looked on my desktop prey panel and thought it was recognizing my old phone, so I deleted it. I now cannot add my new phone. I have installed, uninstalled, installed, uninstalled, installed - I've accepted all permissions. On my phone, the app says i"m "protected" but when I go to my panel dashboard, my phone is not there. I've tried adding it again several times - to no avail. How can I add my new phone???

[Daniela]

Hi! I'm very sorry for the delay! Could you please go to the Device Management tab on your Prey account, and disable "Identify devices when linking. Then, try to add your new device to your panel again Please let me know if that fixed the issue!
Have a nice day.

[mjpond]

Hi Daniela - thanks for the reply. I did as you suggested and it still is giving me the same problem. Installed on my phone, accepted permissions, yet it is still not added to my panel as a protected device. Any other suggestions?

[Daniela]

Hi! Did you access to your panel with your credentials from the phone you wanted to add? Could you please reinstall the last version of Prey? Please let me know. Have a nice day