PreyProject Not Taking Pictures

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): ??? Apple Macbook Air
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): ??? MacOS Ventura
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ??? Reports

Could you please describe the problem?

I recently changed my macbook to a Macbook Air M2. I have installed PreyProject, and once set to ‘missing’ I am receiving missing reports; however, in the reports I’m not receiving webcam pictures (I am receiving screenshots), despite prey project been granted access, and the webcam activation light lighting when a report is being created. Would somebody please be able to offer assistance to help solve this? Thank you.

And finally, please attach a screenshot if available (you can drag and drop images)