Pro User - Cannot load console interface

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  • Website for Prey
    -Windows
    -Prey Website will not load to management console. I just get stuck at ‘Starting the engines’ I am a pro user, but to open a ticket I have to be able to log in and that is the issue.

Could you please describe the problem?

I have tried all browsers, IE, Edge, Chrome, and FireFox. I have also tried the in-private browsing versions of all four. I had also tried three systems. Two on my network and one on Cellular network.

I have three Prey accounts. All three are doing this. However, I just tested a personal - non pro account and was able to get into the panel/console. So not sure if the pro side is effected or what is going on.

And finally, please attach a screenshot if available (you can drag and drop images)

Hi Vicente,

I’m sending you an email so you can provide me with the account’s email address. I’ll take care of it immediately.