I have a Huawei Y6 2017 phone. Prey is installed correctly. I can connect to the phone and location is found etc. But I cannot perform those tasks when prey is not active on the phone. As soon as the phone is not used, or when other apps are used, I cannot connect to the device. When the prey app is started on the phone, then everything works fine. But this is not how I expect the system to work. When the phone is stolen I don't think the thief will start the prey app. Please help! Same problem on three other Y6 phones in the family.