Problems on macOS Mojave guest user account

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): Laptop
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): macOS Mojave
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Location

Could you please describe the problem?

I have Prey set up and working fine on an iPhone and an iPad. Prey also works fine on my MacBook Pro if signed into my user account; however, it does not connect and get location information when logged in as the guest user (which I thought was the point!). Little Snitch rules are set up fine. Is it anything to do with FileVault?

And finally, please attach a screenshot if available (you can drag and drop images)

Hi @ChrisA, Please check your direct messages :)

Hi Daniela, is it possible to give us the solution for this in public?

Hi @hellohellohello !
There’s not a single solution, but I need more info about the account to troubleshoot!
Could you please send me an email to with a description of the issue?
Have a nice day.

Thanks for your reply.

If it helps anyone else here, my solution was to NOT use Mac OS’s built in guest account, but to create a user called Guest Account. Tested it with setting the device to missing, it works.