I deleted an old iPhone from my list and then downloaded the prey app on my new device. I can open it up and see my other two devices but I cannot add my new iPhone from my MacBook pro in the screen that has the + sign on it. I get the QR code and when I scan it it thinks it’s a text. I cannot delete the app on my iPhone because I cannot see it as a choice.
Hi there,
I’m sorry to read that. Could you please:
- On iOS, tap Settings > General > Storage & iCloud Usage
- In the top section (Storage), tap Manage Storage
- Select Prey.
- Delete all Documents & Data
- Tap Delete App, then reinstall Prey.
(Instructions could be a bit different depending on your iOS version.)
The problem is caused by Apple’s cloud backup, which restored the config file from an old device into the new one. These steps will force the new unit to be added.
Please let me know how it goes!
It worked. Thank you. And now I see all the crazy apps that my kids have downloaded and never used. Spring cleaning it is!
KL
I’m glad it did! Please let us know at any time if you have further questions.