RESOLVED - Re-installed but still not contacting server

I have a Windows 10 laptop. I have had Prey on it for a while, it was fine at first, but then it stopped contacting the servers. I have re-installed it but it still is not contacting servers, though it is fine when I install it. I have tried the command, but the command window does not stay up long enough to put in a command (“normal” command window is fine.

Hi,
I have already sent you a Direct Message :slight_smile:

We have similar problems on our Thinkpads running Win10 x64 Pro. Due to the botched MS 1803-1809 updates, we kept getting BSODs. I reset our PCs just keeping (most) personal files. Prey was among a list of apps uninstalled by the reset.

I went to C:\Windows\Prey\prey.conf and added:

Your account’s API key.

api_key = XXXX

Your device’s unique key.

device_key = YYYY

For YYYY I used the UUID

Should I have used the MOTHERBOARD SERIAL NUMBER?

Hi @ingber,

The device_key is assigned by prey. To make things easy you can just run the command `C:\Windows\Prey\current\bin\prey config panel -f, that’s gonna open a new browser tab where you have to log in with your credentials and the device is gonna be linked automatically.

Regards,
Javo

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That worked just fine.

Thanks.

Lester

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not working, just show at browser
https://panel.preyproject.com/auth/configuration/no_space_left
any explain ?