RESOLVED - Samsung S4 tablet Android 8.1.0

I am struggling to get this tablet added to My Devices and would welcome any advice. My account is fine on PC and on the tablet, so I am logged in ok and the tablet screen is showing protected. I think I have given all the permissions. I have ticked run in background and entered a pin. I have uninstalled, rebooted, installed - still the same. The tablet is just not showing on the account? Any tips welcome please? Nic

Hi Nic,
Could you please:

  1. Go to Android Settings > Security & Location > Device admin apps and disable Prey as one of them.
  2. Go to Android Settings > Apps & notifications > App info > Prey > Storage and clear data.
  3. Go to step #1 and reenable Prey as an admin app.
  4. Open the Prey app again. It’ll ask for your email and password, and that will get the device added to your Prey account once you finish the process.
    (Instructions could be a bit different depending on your Android version.)

Please let me know how it goes!

Hi Daniela

Thank you very much - its now in my Prey account. Step 3 - I could not see how to do this, but under the app info I enabled permissions, on resigning in all worked fine so it seems the clearing did the trick.

Good to be with Prey on my tablet.
Regards
Nic

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