So I bought a year’s subscription to have my devices protected as I was going to be doing several trips over the next year. I bought the subscription in August, for a full year’s of personal worth, and then canceled it the next month so I wouldn’t forget by next year.
Okay, it worked fine, and never had any issues, but now as I log back in to add another device I see that my account has reverted back to a free user! After paying the full yearly amount!
And now there are no ways to contact the site because there is no contact e-mail anywhere (how is this even possible?). That’s reserved for the “paid” users.
I have to use the community forums, and I guess facebook messenger or something. Right before starting my trip which is one of the only time’s I’ll even use Prey and the reason why I got it in the first place. Awesome.
And by the looks of how dead this forum seems and the outdated FB page, yeah… I really think someone will get back to me in a timely manner. But I guess it’s cool that as soon as you type something, there is a suggestion for a related issue instead. SMH.