Let us help you. Please tell us about...
- Phone - Nokia 7 Plus
- Android latest OREO
- Web interface - "Update Location"
Could you please describe the problem?
Unable to locate phone when phone screen off
- Lock phone (screen off)
- Click "Update Location" via Prey Panel
- Prey successfully "Device Reached", however Prey times out without returning location
- Tap Power button on phone to wake up screen
- Prey works flawlessly
And finally, please attach a screenshot if available (you can drag and drop images)