Shield off-Button on Android 8.0.0 and 8.0.0 EMUI (Huawei)

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): Huawei Mate 9
  • Operating system (Windows, MacOS, Android, iOS, Ubuntu, Fedora): Android 8.0.0 (with EMUI 8.0.0)
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): Shield OFF-Button

Could you please describe the problem?

When I try to turn off my phone, the PIN Lock screen appears for half a secound and after that, it get’s overlaped by the turn off dialog from the EMUI System…

I read, that this is a bug in the Android-System at Android 9.0.0… but it is the same Problem than with android 8.0.0 ?

Greetings from Germany,
~Michelle

Really nobody… Where can I get official support ?!

Hi, sorry for the late reply, could you please send me an email to help@preyproject.com? :slight_smile: I will be glad to help you.