Troubleshooting Prey on macOS Mojave

I deleted the device from Prey and reinstalled Prey again. This time it is working. I have no idea what happened and am relieved that this has finally been resolved. Thanks for your help.

Glad that it finally worked, let me know if you have any other question.

Javo

Hello!

I ran the suggested command and received an 80.

Terminal returned “80” — below are the prey.log contents.

I have deleted my MacBook in the Prey Panel, uninstalled through Terminal, then reinstalled. It says “device seen less than a minute ago” but then “location unknown”. Thanks in advance!

PREY 1.8.2 spreads its wings!
Current time: Tue Jan 29 2019 10:42:57 GMT-0500 (EST)
Running with PID 25709 as prey over Node.js v4.5.0 on a x64 mac system (10.14.2)

 warn Tue, 29 Jan 2019 15:42:57 GMT [control-panel] Not configured. Waiting for user input...
 info Tue, 29 Jan 2019 15:43:07 GMT [control-panel] Reloading config...
 info Tue, 29 Jan 2019 15:43:07 GMT Plugin loaded: control-panel
 info Tue, 29 Jan 2019 15:43:07 GMT 1 plugins loaded with 0 errors.
 info Tue, 29 Jan 2019 15:43:07 GMT Initialized.
 info Tue, 29 Jan 2019 15:43:07 GMT [triggers] Watching: connection, control-zones, hostname, location, network, power
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: connection
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: connection
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: control-zones
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: control-zones
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: hostname
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: location
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: location
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: network
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Starting trigger: power
 warn Tue, 29 Jan 2019 15:43:07 GMT [control-panel] Unable to sync settings.
error Tue, 29 Jan 2019 15:43:07 GMT [network] Connection error: Error: connect EHOSTDOWN 107.178.244.155:443 - Local (0.0.0.0:0)
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: hostname
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: network
 info Tue, 29 Jan 2019 15:43:07 GMT [actions] Running: power

Hi @William

Does the other actions works? Like the alarm, alert, etc

Regards,
Javo

Nope — when I initiate from my iPad, message and lock just flash and say “pending” and that they’ll take place when Prey connects.

Thanks for the prompt reply, by the way!

It reports 80 for me. My device shows up in the control panel, but it hasn’t been seen for 5 days, despite the fact that it’s been on with a wifi connection every one of the last 5 days.

I am running OS X 10.14.3 and Prey does not startup when I restart my computer. Interestingly, I can get it to run if I open CleanMyMac X and enable the two Prey launch agents. Otherwise, it doesn’t connect.

I just ran the command in terminal and got the result 80.

I updated to Mojave two days ago and received a message from Prey this morning that my computer is not being tracked. I ran the command and got a result of 80. What shall I do now? Thanks.

I just updated to 10.14.4 and prey sends me a message that my macbook was not seen for two days.
Result is 80.

Hello - updated to Mojave a few months back and my computer has been unable to connect since. My result after running the script is 80

id -g prey returns 80 for me too.

My Mac last contacted your servers two days ago.

Edit: /var/log/prey.log contains just one line:

/bin/sh: /usr/share/prey/prey.sh: No such file or directory

I’ll try reinstalling as per your comments to other users.

Edit 2:

$ sudo /usr/local/lib/prey/current/bin/prey config gui
Valid existing keys found. Proceeding anyway.
Firing up config GUI!

GUI says:

Sweet! Your computer is now protected by Prey. To try it out or start tracking it, please visit preyproject.com

…but the web site is unable to get a location, and says my Mac’s location was last reported on 26 March 2019. I would have expected the location to have been recorded on last contact two days ago.

Thanks!

Hi.
I’m getting 80 in my result to> id -g prey