Device not showing on account, though account lists 3

new windows computer setup. Install prey, go through setup. not showing on prey control panel. panel says i am using 3/3 but only shows 2. new computer prey install was 3 days ago.

I tried going through setup again and it said no slots are left.

how do i get the new computer to show on control panel, or, old computer to show, (if thats the problem) so that i can delete it?

Hi! Could you please try again? We made some fixes, let me know if the problem persist! Have a nice day :slight_smile:

I logged in yesterday and found that the missing desktop is now seen on the control panel.

I am curious to know why all devices show as being at address 6155, when they are at 6139. I’ve noticed over the years that location is always about many houses away. in fact, there is no 6155.