Prep Pro Subscription suddenly became Free version

#1

Hi Guys,

Good day! We would like to ask for assistance as our Prey Pro Subscription suddenly became Free version and can hold only up-to 3 devices, kindly check screenshot below. We already raised to support, we didn’t received any response yet.

Thank you in advance.
IanP

#2

Hi there,

I can see that you also contacted us via customer support email. I’m helping you over there.

Thanks for your patience.

#3