2FA Recovery Code Issue (Prey Team announcement)

Howdy Preyans
We are receiving several messages regarding the two-step authentication security code going rogue, preventing you from accessing your Prey account.

Here is what you need to do:

If you have the recovery code with you:

Go to https://panel.preyproject.com/session/new, access with your email, and click on “Lost your mobile device?”, there, you will have to enter the recovery code. Then, the two-step authentication will be disabled and you’ll be able to access only with your credentials.

If you don’t have the recovery code with you:

If you don’t have the recovery code, we can disable the 2FA for you. Send us an email at [email protected] for account verification.

To prevent this from happening again:
After you successfully managed to access your Prey account, we recommend you to generate your access recovery code (go to settings>two step verification) and save it in a safe place.

Hope it helps

Prey Team