Help
iOS Android Linux Windows Windows related issues. macOS
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Frequently Asked Support Questions
Why doesn’t Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi-F… |
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5 | 2593 | October 5, 2020 |
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include… |
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2 | 1614 | May 22, 2017 |
| About the Help category |
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0 | 1196 | May 5, 2017 |
| Alarm not sounding on device I am seeking |
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0 | 15 | November 17, 2021 |
| Not able to set the device to lost |
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0 | 21 | November 9, 2021 |
| Want to delete my account |
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0 | 28 | October 31, 2021 |
| Prey 1.9.13 location is wrong in ubunutu 20.4 |
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0 | 41 | October 6, 2021 |
| It seems not working on Ubuntu 20.04 on Lenovo thinkpad e495 |
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0 | 49 | October 5, 2021 |
| Wrong location reported for Windows laptop |
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0 | 61 | September 29, 2021 |
| What happened to my old account? |
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0 | 46 | September 16, 2021 |
| No coverage in China without VPN |
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0 | 55 | September 11, 2021 |
| Accurate location reporting when VPN connection is active? |
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0 | 69 | September 6, 2021 |
| History is blank |
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1 | 78 | September 7, 2021 |
| Prey keep turning off |
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1 | 74 | August 10, 2021 |
| Can't locate device |
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0 | 105 | August 6, 2021 |
| Laptop suddenly undetectable to Prey |
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0 | 113 | June 24, 2021 |
| Billing / Support |
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1 | 111 | June 22, 2021 |
| Bad instructions/ No way to update certificate for Prey |
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1 | 162 | June 9, 2021 |
| Prey has locked my clone of my stolen MBP, what to do? |
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0 | 161 | April 15, 2021 |
| The installer is less broken than before but still broken: no URL opens |
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2 | 174 | April 14, 2021 |
| Warning "Prey needs permissions" does not go away |
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0 | 183 | April 12, 2021 |
| Relink iphone 6s to new apple certificate |
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0 | 158 | April 5, 2021 |
| Prey client won't check in, can't get a location |
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0 | 181 | March 23, 2021 |
| Can't enroll iOS device with APNS cert |
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0 | 173 | March 19, 2021 |
| Error on start android phone |
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0 | 165 | March 14, 2021 |
| BUG: Screen lock function can be backdoored using the notification pull down to access the settings |
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0 | 195 | March 9, 2021 |
| Can't upload certificate to Apple for renewal |
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0 | 206 | February 17, 2021 |
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Everyone's Favorite Returns, And This Time Bulletproof!
By popular demand, the possibility of blocking the use of the power button on your Android 7 and 8 devices is back! Version 2.3.2 of Prey for Android now allows you to block the use of the power button from your device.… |
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1 | 232 | February 15, 2021 |
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¡La favorita de todos vuelve, y esta vez a prueba de balas!
¡A pedido popular ya está de vuelta la posibilidad de bloquear el uso del botón de apagado de tu celular y tablet Android 7 y 8! La versión 2.3.2 de Prey para Android ya te permite bloquear el uso del botón de apagado d… |
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1 | 264 | February 15, 2021 |
| iOS 14.4 - I get push notification but cannot link to certificate |
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0 | 190 | February 10, 2021 |