Help
iOS Windows Windows related issues. Linux Android macOS
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Frequently Asked Support Questions
Why doesn’t Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi-F… |
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5 | 2367 | October 5, 2020 |
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include… |
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2 | 1502 | May 22, 2017 |
| About the Help category |
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0 | 1066 | May 5, 2017 |
| Bad instructions/ No way to update certificate for Prey |
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1 | 42 | June 9, 2021 |
| Prey has locked my clone of my stolen MBP, what to do? |
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0 | 59 | April 15, 2021 |
| The installer is less broken than before but still broken: no URL opens |
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2 | 47 | April 14, 2021 |
| Warning "Prey needs permissions" does not go away |
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0 | 58 | April 12, 2021 |
| Relink iphone 6s to new apple certificate |
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0 | 53 | April 5, 2021 |
| Prey client won't check in, can't get a location |
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0 | 63 | March 23, 2021 |
| Can't enroll iOS device with APNS cert |
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0 | 65 | March 19, 2021 |
| Error on start android phone |
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0 | 66 | March 14, 2021 |
| BUG: Screen lock function can be backdoored using the notification pull down to access the settings |
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0 | 96 | March 9, 2021 |
| Can't upload certificate to Apple for renewal |
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0 | 95 | February 17, 2021 |
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Everyone's Favorite Returns, And This Time Bulletproof!
By popular demand, the possibility of blocking the use of the power button on your Android 7 and 8 devices is back! Version 2.3.2 of Prey for Android now allows you to block the use of the power button from your device.… |
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1 | 108 | February 15, 2021 |
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¡La favorita de todos vuelve, y esta vez a prueba de balas!
¡A pedido popular ya está de vuelta la posibilidad de bloquear el uso del botón de apagado de tu celular y tablet Android 7 y 8! La versión 2.3.2 de Prey para Android ya te permite bloquear el uso del botón de apagado d… |
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1 | 111 | February 15, 2021 |
| iOS 14.4 - I get push notification but cannot link to certificate |
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0 | 90 | February 10, 2021 |
| Invalid Code Unable to ~Log in to complete password reset |
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0 | 99 | January 28, 2021 |
| Hourly email notifications for entering and exiting Geofence |
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1 | 140 | January 26, 2021 |
| Changed 13" 2012 MBP's macOS Mojave v10.14.6's computer name isn't updated in my Prey account |
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1 | 130 | February 10, 2021 |
| Unable to delete devices from Prey |
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3 | 159 | February 8, 2021 |
| New device registered in cloud but not on device |
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1 | 132 | January 10, 2021 |
| Hey how do you turn on the block the off button on Android |
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0 | 155 | January 4, 2021 |
| My phone no longer working -- how do I use the two factor authentication |
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0 | 128 | January 3, 2021 |
| RobSnap.A detected in Prey |
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0 | 178 | December 28, 2020 |
| Alternative to Prey for Linux |
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0 | 158 | December 21, 2020 |
| Prey doesn't seem to be reporting when being used by an Android restricted account |
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0 | 142 | December 9, 2020 |
| Prey website certificate download link broken |
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1 | 153 | December 17, 2020 |
| No screenshot in reports |
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2 | 169 | January 7, 2021 |
| More info on Free version |
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1 | 167 | December 28, 2020 |
| "node" process consumes 95 to 105% CPU when latest Prey is installed on Big Sur 11.0.1 |
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5 | 314 | May 17, 2021 |