Help
Linux iOS Windows Windows related issues. macOS Android
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Frequently Asked Support Questions
Why doesn’t Prey locate my device? The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet. Prey can only track computers that are connected to Wi-F… |
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5 | 2144 | October 5, 2020 |
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How to ask for Help
We're always glad to assist you with anything you need regarding Prey. To make things easier for everyone, make sure to check our knowledge base and community first, but if the problem is still not solved, please include… |
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2 | 1417 | May 22, 2017 |
| About the Help category |
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0 | 991 | May 5, 2017 |
| Can't upload certificate to Apple for renewal |
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0 | 12 | February 17, 2021 |
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Everyone's Favorite Returns, And This Time Bulletproof!
By popular demand, the possibility of blocking the use of the power button on your Android 7 and 8 devices is back! Version 2.3.2 of Prey for Android now allows you to block the use of the power button from your device.… |
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1 | 20 | February 15, 2021 |
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¡La favorita de todos vuelve, y esta vez a prueba de balas!
¡A pedido popular ya está de vuelta la posibilidad de bloquear el uso del botón de apagado de tu celular y tablet Android 7 y 8! La versión 2.3.2 de Prey para Android ya te permite bloquear el uso del botón de apagado d… |
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1 | 17 | February 15, 2021 |
| iOS 14.4 - I get push notification but cannot link to certificate |
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0 | 17 | February 10, 2021 |
| Invalid Code Unable to ~Log in to complete password reset |
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0 | 31 | January 28, 2021 |
| Hourly email notifications for entering and exiting Geofence |
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1 | 60 | January 26, 2021 |
| Changed 13" 2012 MBP's macOS Mojave v10.14.6's computer name isn't updated in my Prey account |
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1 | 53 | February 10, 2021 |
| Unable to delete devices from Prey |
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3 | 83 | February 8, 2021 |
| New device registered in cloud but not on device |
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1 | 63 | January 10, 2021 |
| Hey how do you turn on the block the off button on Android |
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0 | 84 | January 4, 2021 |
| My phone no longer working -- how do I use the two factor authentication |
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0 | 59 | January 3, 2021 |
| RobSnap.A detected in Prey |
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0 | 87 | December 28, 2020 |
| Alternative to Prey for Linux |
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0 | 83 | December 21, 2020 |
| Prey doesn't seem to be reporting when being used by an Android restricted account |
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0 | 76 | December 9, 2020 |
| Prey website certificate download link broken |
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1 | 80 | December 17, 2020 |
| No screenshot in reports |
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2 | 102 | January 7, 2021 |
| More info on Free version |
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1 | 94 | December 28, 2020 |
| "node" process consumes 95 to 105% CPU when latest Prey is installed on Big Sur 11.0.1 |
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3 | 168 | December 25, 2020 |
| Prey cannot get the location of my device |
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2 | 119 | November 28, 2020 |
| Can't access account anymore |
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1 | 97 | November 24, 2020 |
| "The Prey Client is installed but doesn't support connection status reporting" |
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0 | 88 | November 20, 2020 |
| Unable to install Remote Management Profile – macOS Big Sur 11.0.1 |
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9 | 275 | November 24, 2020 |
| Certificate push to iOS 14.2 devices not working |
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4 | 202 | January 6, 2021 |
| Is it possible to dual boot but have both instances show up as the same laptop? |
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1 | 109 | November 18, 2020 |
| We’ve launched Prey for Android 2.2.9 |
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1 | 896 | November 13, 2020 |
| Lanzamos la versión de Prey para Android 2.2.9 |
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1 | 677 | November 13, 2020 |
| Looking for technical answers about this product |
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1 | 97 | November 18, 2020 |