Why doesn't Prey locate my device?
The most important thing to keep in mind is that Prey will only run on devices that are turned on and conncted to the internet.
Prey can only track computers that are connected to Wi-Fi, and mobile devices with location settings enabled. To learn more, please check this article.
How does Prey work?
Just kidding. You can learn all about the Prey magic here.
How can I add devices to my Prey account?
You need to install Prey on them, and then run the setup wizard. Once you're done the computer or mobile will be listed on your Prey account. For more info, read this article.
Can I install Prey on my stolen device?
No. Well, not unless you have some kind of remote desktop app. If that's not the case, then you won't be able to track the device with Prey, since you need it to be installed and configured before you can track devices.
Why Prey won't track my iPhone / iPad?
Apple makes it very difficult for apps to do powerful things such as tracking, mostly because of security measures. If you wish Prey to run on your phone, please don't swipe and close Prey. EVER. Just leave it on the background and it'll do its magic. While there, Prey won't consume battery or memory, it will just be ready to run the next time you need it. You can learn more here.
Why are you guys so awesome?
Aw, thank you. We do our best to help you defeat theft