After version 1.9.5 came out, screenshots and camera photos not coming up in the intervals as set

Let us help you. Please tell us about…

  • Affected device Windows Laptop
  • Windows Version Windows 10
  • Part of Prey not working After 1.9.5 came out, the screenshots and camera shots are not being reported as per schedule. It was working fine till version 1.9.4 was there.

Could you please describe the problem?

Windows 10 laptop Device is set as lost. The device is on as can be detected. However the screenshots and camera pictures are not getting reported as per set frequency. This was working correctly in prey server version 1.9.4. Currently I see that prey is running version 1.9.5. The problem is happening since last 12 hours or so.

And finally, please attach a screenshot if available (you can drag and drop images)

So from today, the screenshot is being reported correctly. However, the webcam report is not showing up. Can this be fixed for version 1.9.4 client.

Are you still having this issue? I’ve just started having a similar issue. Reports are coming through with a screenshot, but there is no webcam picture. If i look in the c:/windows/temp folder i can see the webcam pictures that were taken, but it looks like they are not being uploaded to the Prey servers.

Surprisingly, even if I select to take pictures when setting the laptop as missing, I am not getting the webcam pictures from the laptop any more. I have not yet checked that windows temp location. But everything was working fine in 1.9.4. After this 1.9.5 has been rolled out, I am getting this issue. No reply from Prey team yet.

Hi all,

Next week we’re having a new release that fix those issues, so sorry for all the troubles.
It’d be useful if you can share your C:\Windows\Prey\prey.log file here or sent it to me to [email protected].


Hi Javo, I’ve emailed my log file.

Thanks for the update. Please let us know when the new release with the webcam report fix is available…