Also cannot install Prey on my laptop

  • **Affected device - laptop
  • Windows Version 10 - 1909
  • Part of Prey not working Installation

Tried installing Prey and got an installation error. The installation then hung up and did not complete (see screenshot 1, below).

I, then, tried to install, again, but got a message that Prey was already installed and did I want the process to uninstall the previous version. I replied “Yes” and then got an error message saying to remove the C:\Windows\Prey folder. But, as you can see from screenshot 2, below, there is no such folder.

I tried using the Microsoft supplied troubleshooter mentioned in another post but it could not find the issue.


Sorry, the system will only allow me to paste one image. So screenshot 2 is missing.

Any help would be greatly appreciated.