I see a few others have this same issue- so something Prey needs to fix…
I did a monthly recurring subscription at $5 per month. Was good till 26 January 2020.
I cancelled the recurring subscription, and now don’t have any plan or way to contact Prey by email as all my already paid features have been removed immediately.
- At least I should have access/features until the 26th of January.
- If not, I should be given an option for refund for unused subscription time.
** both of these options eliminates the need for customers to come to the forum to ask, and Prey to have to respond/refund.
** I’d choose the option 1 above if given the choice at the time. But now I prefer option 2 to close the issue.
Great service, wish it was a bit cheaper overall…