Can Not Install Prey on Windows 10 Build 1809

I have tried installing both x64 and x86 MSI packages to my Windows 10 laptop. I get a 1603 error and the below is what is entered in the logs.

MSI (s) (C4:EC) [12:49:47:858]: Windows Installer installed the product. Product Name: Prey Anti-Theft. Product Version: 1.9.1. Product Language: 1033. Manufacturer: Prey, Inc… Installation success or error status: 1603.

MSI (s) (C4:EC) [12:49:47:874]: Deferring clean up of packages/files, if any exist
MSI (s) (C4:EC) [12:49:47:874]: MainEngineThread is returning 1603
MSI (s) (C4:AC) [12:49:47:874]: No System Restore sequence number for this installation.
=== Logging stopped: 7/29/2019 12:49:47 ===
MSI (s) (C4:AC) [12:49:47:874]: User policy value ‘DisableRollback’ is 0
MSI (s) (C4:AC) [12:49:47:874]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (C4:AC) [12:49:47:874]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C4:AC) [12:49:47:874]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C4:AC) [12:49:47:874]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C4:AC) [12:49:47:874]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (C4:AC) [12:49:47:874]: Destroying RemoteAPI object.
MSI (s) (C4:50) [12:49:47:874]: Custom Action Manager thread ending.
MSI © (70:C4) [12:49:47:874]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI © (70:C4) [12:49:47:874]: MainEngineThread is returning 1603
=== Verbose logging stopped: 7/29/2019 12:49:47 ===

Hi Luis,

Please try disabling Windows Defender and then reinstalling. That should do the trick.

My Windows Defender is turned off by GPO. I have CrowdStrike running as my AV.

I was able to resolve this by changing the API to my Portal’s api and the MSI installed successfully.

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