Cant connect/track Prey Android Device

Help Android
#1

Hi guys, hope you can help me here! I have been using Prey for years to track my devices for years.
Since the 5th of Aug, one of my Android devices wont connect and cant be located. I dont get any red errors in the map but just its last position 2 days ago.
Its running Prey android client 1.7.6 on a Samsung Galaxy S6

Thanks and hope you can assist!

Cheers

#2

I’m having a similar issue on a Samsung Galaxy S9 running Prey 2.1.3.
I just installed this app yesterday, all permissions are granted, location is active yet the map/location doesn’t update. There is an error, “Unable to reach device”

#3

Hi Guys,
Could you please make sure that the option “Run in background” is marked?
Please go to your settings and check,
Let me know,
Have a nice day.

#4

I am having the same issue, with a OnePlus 7 Pro, Prey agent app 2.1.6, Android 9.
I have turned on Run in background, and I see the permanent notification of the Prey app.
I have turned off battery optimization for Prey app in the Android settings.
What else can I do?

#5

Uninstalling and reinstalling prey on the Android device fixed the problem for me.

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