Failed attempts to login to PREY Antitheft app on my cell

I downloaded the Prey Antitheft app on my Android Phablet smartphone. I have an existing account w/ a password.
The app is requiring “Credentials” and hasnt accepted my password ? I would appreciate advice on how to problem solve this issue(s) and/or I will consider uninstalling !

Hi Melissa,

I’m sorry to read that. Could you please check this message? It should do the trick.

If it doesn’t, please let us know so we can assist you further.