Thank you both! Seems the problems occurs way before I thought 
I’m gonna keep looking for a solution.
Javo
1 Like
Hi guys,
Could you try downloading the .msi file from https://preyproject.com/download/ and install it following this instructions https://help.preyproject.com/article/188-prey-unattended-install-for-computers ?
That should work, let me know if you have any doubts.
Regards,
Javo
Not work for me. Thank you very much. Best regards.
Hi Emanuel,
What do you mean by “not work for me?” Did you get an error message? Did anything happen at all?
By the way, you can get the MSI packages from here: https://github.com/prey/prey-node-client/releases
Hi, thank you very much. I install with the indicated sequence of commands and I get a poster of the msi installer that I can only accept then there is nothing installed. Not even an installation log. Best regards.
Ok,
Let’s get back to the regular installation. I prepared another .exe to try out, you can download it from here https://www.dropbox.com/s/5srtjll04brv2lk/prey-windows-1.8.2-x64%20(4).exe?dl=0
Same as before, install it and then attach here your C:\Users\%your_user%\AppData\Local\Temp\prey-install.log file. This time is way more verbose so it’s really long, if you have any trouble to attach it here you can send it to me to javo@preyhq.com
Thank you again for your help guys!
Javo
Hi, thank you both for the logs, I was able to discard some theories about what could be wrong but I’m still not sure what’s happening.
I’ve been researching and there’s no certainty yet, but there’s a couple of thing we can check, I need you to open your command prompt as administrator and run this 3 commands:
winver : I’ts gonna open an about window and I need you to tell me the OS build version, in my case is 17134.590
dir C:\Windows\Microsoft.NET\Framework : Then paste the answer of that command here
net start server : Then paste the answer here and try to install prey again
Thank you again, sorry for all the trouble
Javo
Microsoft Windows [Versión 10.0.17763.316]
(c) 2018 Microsoft Corporation. Todos los derechos reservados.
C:\WINDOWS\system32>dir C:\Windows\Microsoft.NET\Framework :
El volumen de la unidad C no tiene etiqueta.
El número de serie del volumen es: 3EFD-5B4E
Directorio de C:\Windows\Microsoft.NET\Framework
14/02/2019 21:29 <DIR> .
14/02/2019 21:29 <DIR> ..
14/02/2019 21:29 <DIR> 3082
09/08/2018 14:46 87.824 NETFXSBS10.exe
14/02/2019 21:29 41.392 netfxsbs12.hkf
15/09/2018 04:29 7.680 sbscmp10.dll
15/09/2018 04:29 7.680 sbscmp20_mscorwks.dll
15/09/2018 04:29 7.680 sbscmp20_perfcounter.dll
15/09/2018 04:29 7.680 sbs_diasymreader.dll
09/08/2018 14:46 14.408 sbs_iehost.dll
15/09/2018 04:29 7.680 sbs_microsoft.jscript.dll
09/08/2018 14:46 14.408 sbs_microsoft.vsa.vb.codedomprocessor.dll
15/09/2018 04:29 7.680 sbs_mscordbi.dll
15/09/2018 04:29 7.680 sbs_mscorrc.dll
15/09/2018 04:29 7.680 sbs_mscorsec.dll
15/09/2018 04:29 7.680 sbs_system.configuration.install.dll
15/09/2018 04:29 7.680 sbs_system.data.dll
15/09/2018 04:29 7.680 sbs_system.enterpriseservices.dll
09/08/2018 14:46 14.408 sbs_VsaVb7rt.dll
15/09/2018 04:29 7.680 sbs_wminet_utils.dll
15/09/2018 04:29 7.680 SharedReg12.dll
14/02/2019 21:26 <DIR> v1.0.3705
14/02/2019 21:26 <DIR> v1.1.4322
14/02/2019 21:30 <DIR> v2.0.50727
14/02/2019 21:29 <DIR> v3.0
14/02/2019 21:29 <DIR> v3.5
14/02/2019 20:04 <DIR> v4.0.30319
18 archivos 272.280 bytes
Directorio de C:\WINDOWS\system32
No se encuentra el archivo
C:\WINDOWS\system32>
Winver: 17763.316
Microsoft Windows [Versión 10.0.17763.316]
(c) 2018 Microsoft Corporation. Todos los derechos reservados.
C:\WINDOWS\system32>dir C:\Windows\Microsoft.NET\Framework :
El volumen de la unidad C no tiene etiqueta.
El número de serie del volumen es: 3EFD-5B4E
Directorio de C:\Windows\Microsoft.NET\Framework
14/02/2019 21:29 <DIR> .
14/02/2019 21:29 <DIR> ..
14/02/2019 21:29 <DIR> 3082
09/08/2018 14:46 87.824 NETFXSBS10.exe
14/02/2019 21:29 41.392 netfxsbs12.hkf
15/09/2018 04:29 7.680 sbscmp10.dll
15/09/2018 04:29 7.680 sbscmp20_mscorwks.dll
15/09/2018 04:29 7.680 sbscmp20_perfcounter.dll
15/09/2018 04:29 7.680 sbs_diasymreader.dll
09/08/2018 14:46 14.408 sbs_iehost.dll
15/09/2018 04:29 7.680 sbs_microsoft.jscript.dll
09/08/2018 14:46 14.408 sbs_microsoft.vsa.vb.codedomprocessor.dll
15/09/2018 04:29 7.680 sbs_mscordbi.dll
15/09/2018 04:29 7.680 sbs_mscorrc.dll
15/09/2018 04:29 7.680 sbs_mscorsec.dll
15/09/2018 04:29 7.680 sbs_system.configuration.install.dll
15/09/2018 04:29 7.680 sbs_system.data.dll
15/09/2018 04:29 7.680 sbs_system.enterpriseservices.dll
09/08/2018 14:46 14.408 sbs_VsaVb7rt.dll
15/09/2018 04:29 7.680 sbs_wminet_utils.dll
15/09/2018 04:29 7.680 SharedReg12.dll
14/02/2019 21:26 <DIR> v1.0.3705
14/02/2019 21:26 <DIR> v1.1.4322
14/02/2019 21:30 <DIR> v2.0.50727
14/02/2019 21:29 <DIR> v3.0
14/02/2019 21:29 <DIR> v3.5
14/02/2019 20:04 <DIR> v4.0.30319
18 archivos 272.280 bytes
Directorio de C:\WINDOWS\system32
No se encuentra el archivo
C:\WINDOWS\system32>winver
C:\WINDOWS\system32>net start server
El servicio solicitado ya ha sido iniciado.
Puede obtener más ayuda con el comando NET HELPMSG 2182.
C:\WINDOWS\system32>Hi, I was able to install Prey correctly. But the location shown is not correct. How do I fix this? Thank you very much in advance. Best regards.
Great! Did you do something else besides what I told you?
Let me see your C:\Windows\Prey\prey.log file to check what’s the problem with the location.
Regards,
Javo
I don’t have that file in the folder. Only prey in txt and winsvc. Thank you very much for the help.
Could you attach a screenshot from your C:\Windows\Prey folder?
Great, I need to see that prey text file
████████████████ ████████████████ ████████████████ ██ ██
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PREY 1.8.2 spreads its wings!
Current time: Fri Feb 15 2019 16:38:37 GMT-0300 (Hora estándar de Argentina)
Running with PID 4388 as DESKTOP_QGCBUE3_ over Node.js v4.5.0 on a x64 windows system (10.0.17763)
warn Fri, 15 Feb 2019 19:38:38 GMT [control-panel] Not configured. Waiting for user input...
info Fri, 15 Feb 2019 19:38:48 GMT [control-panel] Reloading config...
info Fri, 15 Feb 2019 19:38:58 GMT [control-panel] Reloading config...
info Fri, 15 Feb 2019 19:39:08 GMT [control-panel] Reloading config...
info Fri, 15 Feb 2019 19:39:18 GMT [control-panel] Reloading config...
info Fri, 15 Feb 2019 19:39:19 GMT [new-config] Data received!
info Fri, 15 Feb 2019 19:39:20 GMT [control-panel] Gathering device data...
info Fri, 15 Feb 2019 19:39:20 GMT [reports] Gathering specs report.
error Fri, 15 Feb 2019 19:39:21 GMT [reports] Unable to get storage_devices_list: TODO!
info Fri, 15 Feb 2019 19:39:21 GMT [reports] Report gathered: specs
warn Fri, 15 Feb 2019 19:39:22 GMT [control-panel] Device succesfully linked. Key: 130b50
info Fri, 15 Feb 2019 19:39:28 GMT [control-panel] Reloading config...
info Fri, 15 Feb 2019 19:39:28 GMT Plugin loaded: control-panel
info Fri, 15 Feb 2019 19:39:28 GMT 1 plugins loaded with 0 errors.
info Fri, 15 Feb 2019 19:39:28 GMT Initialized.
info Fri, 15 Feb 2019 19:39:28 GMT [triggers] Watching: connection, control-zones, hostname, location, network, power
info Fri, 15 Feb 2019 19:39:28 GMT [actions] Starting trigger: connection
info Fri, 15 Feb 2019 19:39:28 GMT [actions] Running: connection
info Fri, 15 Feb 2019 19:39:28 GMT [actions] Starting trigger: control-zones
info Fri, 15 Feb 2019 19:39:28 GMT [actions] Running: control-zones
info Fri, 15 Feb 2019 19:39:28 GMT [actions] Starting trigger: hostname
info Fri, 15 Feb 2019 19:39:29 GMT [actions] Starting trigger: location
info Fri, 15 Feb 2019 19:39:29 GMT [actions] Running: location
info Fri, 15 Feb 2019 19:39:29 GMT [actions] Starting trigger: network
info Fri, 15 Feb 2019 19:39:29 GMT [actions] Starting trigger: power
info Fri, 15 Feb 2019 19:39:29 GMT [actions] Running: hostname
info Fri, 15 Feb 2019 19:39:29 GMT [actions] Running: network
info Fri, 15 Feb 2019 19:39:29 GMT [actions] Running: power
notice Fri, 15 Feb 2019 19:39:29 GMT [control-panel] Updating value of location_aware to true
info Fri, 15 Feb 2019 19:39:30 GMT [location] New location obtained! Making the Control Panel aware...
info Fri, 15 Feb 2019 19:45:14 GMT [long-polling] Got 1 commands.
info Fri, 15 Feb 2019 19:45:15 GMT [reports] Gathering status report.
error Fri, 15 Feb 2019 19:45:15 GMT [reports] Unable to get active_access_point: Command failed: C:\WINDOWS\system32\cmd.exe /s /c "netsh wlan show interfaces"
error Fri, 15 Feb 2019 19:45:15 GMT [reports] Unable to get battery_status: No hay instancias disponibles.
info Fri, 15 Feb 2019 19:45:15 GMT [reports] Report gathered: status
info Fri, 15 Feb 2019 19:45:15 GMT [control-panel] Posting data
info Fri, 15 Feb 2019 19:45:15 GMT [control-panel] Got 200 response: OKOk, are you connected via wifi or ethernet?
Ethernet. Thanks a lot.
That’s the problem, the prey client scans the nearest wifi networks and triangulates the location with that info, if you’re connected via ethernet it can’t do it, not for now al least.
A question @Emanuel, were you able to install prey after following the indications i gave you before?
Regards,
Javo
I didn’t have to start from scratch with windows because of various problems. Then I saw your instructions and I was able to install prey without problems. Thank you very much. Best regards.