Locked out of account

Hello, I am locked out of my account. As i see a few people have had the same issue. I do not nor do i believe i ever had a six digit security code. If someone could help me out I’d appreciate it.

If you don’t have the 6 digit code of the Google Authenticator (or similar) you’ll need the recovery code that we sent to your email when you activated the “Two step authentication” After this, go to https://panel.preyproject.com/session/new?lang=en , access with your email, and click on “Lost your mobile device?”, there, you will have to enter the recovery code. Then, the two step authentication will be disabled and you’ll be able to access only with your credentials!
If the problem persists, please send me an email to help@preyproject.com
Have a nice day.

Hi Daniela,

I have my recovery code but I can not log in to my account to disable 2-factor authentication because I do not have my password. I can not change my password because I do not nor do I believe I ever had a 6 digit code. Is there anyway around this? Perhaps deleting my account so I might sign up again?

Hi @Oak, could you please send me an email to help@preyproject.com?
I will be glad to help you :slight_smile: