Lost 2 factor App and cannot access account or reset password

Let us help you. Please tell us about…

  • Affected device (desktop, laptop,phone
  • Operating system (Windows, Android,
  • Part of Prey not working (Prey account

Could you please describe the problem?

lost miscrosoft App Authenticator with security code.
cannot access my account neither reset password

And finally, please attach a screenshot if available (you can drag and drop images)