Message: we could not track the device

[Edu]

Hi friends. I have a problem, when trying to track a smartphone, it shows me the message: we could not track the device, what can it be?
The smartphone is a Huawei P Smart, S.O. Android 8.0

[Daniela]

Hi Edu, could you please send me an email to help@preyproject.com? I will be glad to help you