Pery can't configure itself and add my machine on winodws 10

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): ??? newly purchased laptop HP cx0049ne
  • Windows Version ??? windows 10 , ver2004, build 19041.329
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ??? contacting servers to register my new machine

Could you please describe the problem?

after finishing the install , the configuration web page opens , I get the "connecting to prey servers hexagon animation then it stops then nothing happens, I went through the troubleshooting walkthrough, typed the manual configuration script “C:\Windows\Prey\current\bin\prey config panel -f” on CMD ( as administrator ) , the same thing happened.
tried the other manual configuration script “C:\Windows\Prey\current\bin\prey config gui” then after login in I get a long error message for an exception about an unrecognized encoding ( screenshot attached ) .
I have Kaspersky internet security 2020 , I tried to shut it down, no change, switched my windows account to "administrator account, tried the same steps, same error

And finally, please attach a screenshot if available (you can drag and drop images)