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- Affected device (desktop, laptop, tablet, phone): ??? newly purchased laptop HP cx0049ne
- Windows Version ??? windows 10 , ver2004, build 19041.329
- Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ??? contacting servers to register my new machine
Could you please describe the problem?
after finishing the install , the configuration web page opens , I get the "connecting to prey servers hexagon animation then it stops then nothing happens, I went through the troubleshooting walkthrough, typed the manual configuration script “C:\Windows\Prey\current\bin\prey config panel -f” on CMD ( as administrator ) , the same thing happened.
tried the other manual configuration script “C:\Windows\Prey\current\bin\prey config gui” then after login in I get a long error message for an exception about an unrecognized encoding ( screenshot attached ) .
I have Kaspersky internet security 2020 , I tried to shut it down, no change, switched my windows account to "administrator account, tried the same steps, same error