Pery can't configure itself and add my machine on winodws 10

Let us help you. Please tell us about…

  • Affected device (desktop, laptop, tablet, phone): ??? newly purchased laptop HP cx0049ne
  • Windows Version ??? windows 10 , ver2004, build 19041.329
  • Part of Prey not working (Prey account, mobile app, a specific action or module, reports): ??? contacting servers to register my new machine

Could you please describe the problem?

after finishing the install , the configuration web page opens , I get the "connecting to prey servers hexagon animation then it stops then nothing happens, I went through the troubleshooting walkthrough, typed the manual configuration script “C:\Windows\Prey\current\bin\prey config panel -f” on CMD ( as administrator ) , the same thing happened.
tried the other manual configuration script “C:\Windows\Prey\current\bin\prey config gui” then after login in I get a long error message for an exception about an unrecognized encoding ( screenshot attached ) .
I have Kaspersky internet security 2020 , I tried to shut it down, no change, switched my windows account to "administrator account, tried the same steps, same error

And finally, please attach a screenshot if available (you can drag and drop images)

hello there
any help
it’s been a few months now and still have the same issue and nobody has checked on my issue

Hi @dr_spear:

So sorry for all the waiting…
Open your command prompt as administrator and run this command:
C:\Windows\Prey\Current\bin\prey config account authorize -e EMAIL -p PASSWORD
Replacing EMAIL and PASSWORD with your credentials.

Maybe it’s gonna fail again but we’re gonna be able to see the full error. Paste here the answer.
Also attach here your C:\Windows\Prey\prey.log file.

Regards,
Javo

hello
I did as you said and indeed it failed
this is th escript : Linking device…
EXCEPTION! Encoding not recognized: ‘cp720’ (searched as: ‘cp720’)
Error: Encoding not recognized: ‘cp720’ (searched as: ‘cp720’)
at Object.getCodec (C:\Windows\Prey\versions\1.9.5\node_modules\iconv-lite\lib\index.js:106:23)
at Object.getDecoder (C:\Windows\Prey\versions\1.9.5\node_modules\iconv-lite\lib\index.js:127:23)
at Object.decode (C:\Windows\Prey\versions\1.9.5\node_modules\iconv-lite\lib\index.js:40:25)
at C:\Windows\Prey\versions\1.9.5\node_modules\network\node_modules\wmic\index.js:228:20
at Array.map ()
at stringifyBufferArray (C:\Windows\Prey\versions\1.9.5\node_modules\network\node_modules\wmic\index.js:227:18)
at C:\Windows\Prey\versions\1.9.5\node_modules\network\node_modules\wmic\index.js:214:25
at err (C:\Windows\Prey\versions\1.9.5\node_modules\network\node_modules\wmic\node_modules\async\dist\async.js:2955:19)
at wrapper (C:\Windows\Prey\versions\1.9.5\node_modules\network\node_modules\wmic\node_modules\async\dist\async.js:268:20)
at iteratorCallback (C:\Windows\Prey\versions\1.9.5\node_modules\network\node_modules\wmic\node_modules\async\dist\async.js:495:17)

as for the log file , I get a message here that new users can’t attache files
but I will paste the contents here

I couldn’t paste the whole log because text sie is too large for this thread editor but here is the last logged attempt :
REY 1.9.5 spreads its wings!
Current time: Wed Sep 30 2020 10:47:12 GMT+0300 (Arabian Standard Time)
Running with PID 3996 as ALSIQASPEAR_ over Node.js v10.20.1 on a ia32 windows system (10.0.19041)

 info Wed, 30 Sep 2020 07:47:13 GMT [control-panel] Gathering device data...
 info Wed, 30 Sep 2020 07:47:13 GMT [reports] Gathering specs report.
error Wed, 30 Sep 2020 07:47:13 GMT [reports] Unable to get storage_devices_list: TODO!

critical Wed, 30 Sep 2020 07:47:13 GMT UNCAUGHT EXCEPTION: Encoding not recognized: ‘cp720’ (searched as: ‘cp720’)

and here is the attempt before the last one :
PREY 1.9.5 spreads its wings!
Current time: Wed Sep 30 2020 10:47:05 GMT+0300 (Arabian Standard Time)
Running with PID 23136 as ALSIQASPEAR_ over Node.js v10.20.1 on a ia32 windows system (10.0.19041)

 info Wed, 30 Sep 2020 07:47:06 GMT [control-panel] Gathering device data...
 info Wed, 30 Sep 2020 07:47:06 GMT [reports] Gathering specs report.
error Wed, 30 Sep 2020 07:47:06 GMT [reports] Unable to get storage_devices_list: TODO!

critical Wed, 30 Sep 2020 07:47:06 GMT UNCAUGHT EXCEPTION: Encoding not recognized: ‘cp720’ (searched as: ‘cp720’)
info Wed, 30 Sep 2020 07:47:07 GMT Gracefully shutting down. Will self-destruct in 5 secs.
info Wed, 30 Sep 2020 07:47:07 GMT [hooks] Unregistering hooks.
info Wed, 30 Sep 2020 07:47:12 GMT Time’s up, shutdown forced. Have a jolly good day sir.

I have tried to google this "coding not recognized " response and found a link


in it , it seems something in python related to arabic language encoding
my system has both english and arabic and perhaps the core language is arabic although the current interface is in English
I don’t know if this helps

Hi @dr_spear,

Does your email or password has a character that could not be recognize by the software?
There’s another thing we can try… you can go to the prey control panel > Settings > About, and copy the setup api key.

Then run this command:
C:\Windows\Prey\Current\bin\prey config account authorize -a APIKEY
Replacing APIKEY with the one you just copied from the control panel.

Let me know if that helps,
Regards,
Javo

what do you mean by setup API key , I checked the page you refereed to and there was nothing such as setup api key , there is only device ID, and product ID , when either was used in the command it returned "invalid credentials "
my windows 10 says elsewhere that my windows is activated with a digital license linked to my microsoft account so I don’t have a windows key if that’s what you mean

please forgive my ignorance I read your comment from a mobilr phone and didn’t notice you were referring to PREY’s control panel
I did as you advised and ran the command as you instructed me , I got this error message :
Linking device…
EXCEPTION! Encoding not recognized: ‘cp720’ (searched as: ‘cp720’)
Error: Encoding not recognized: ‘cp720’ (searched as: ‘cp720’)
at Object.getCodec (C:\Windows\Prey\versions\1.9.6\node_modules\iconv-lite\lib\index.js:106:23)
at Object.getDecoder (C:\Windows\Prey\versions\1.9.6\node_modules\iconv-lite\lib\index.js:127:23)
at Object.decode (C:\Windows\Prey\versions\1.9.6\node_modules\iconv-lite\lib\index.js:40:25)
at C:\Windows\Prey\versions\1.9.6\node_modules\network\node_modules\wmic\index.js:228:20
at Array.map ()
at stringifyBufferArray (C:\Windows\Prey\versions\1.9.6\node_modules\network\node_modules\wmic\index.js:227:18)
at C:\Windows\Prey\versions\1.9.6\node_modules\network\node_modules\wmic\index.js:214:25
at err (C:\Windows\Prey\versions\1.9.6\node_modules\network\node_modules\wmic\node_modules\async\dist\async.js:2955:19)
at wrapper (C:\Windows\Prey\versions\1.9.6\node_modules\network\node_modules\wmic\node_modules\async\dist\async.js:268:20)
at iteratorCallback (C:\Windows\Prey\versions\1.9.6\node_modules\network\node_modules\wmic\node_modules\async\dist\async.js:495:17)

hello , please check my problem