[Prey 1.9.3/Win10x64] No location

Specs

  • Affected device : Laptop
  • Windows Version: Windows 10 x64 Family
  • Part of Prey not working: Location

Could you please describe the problem?

Prey simply does not find the location of my laptop. Whenever I try to click on Update Location, I get the following error: ENABLE WIFI ADAPTER OR GPS TO RECEIVE LOCATION.

Troubleshooting

  • Ensured Wi-Fi was on.
  • Deactivated Ethernet to make sure it wasn’t causing a problem.
  • Deactivated my Virtual Machine to ensure it wasn’t an IP forwarding problem either.
  • Deactivated MalwareBytes and Windows Defender/Firewall to see if it was related to those.
  • Deactivated Windows’ built-in location
  • Checked if I could access SSIDs through netsh wlan show all > 10 SSIDs found.

Screenshot

Prey shows “Got location” on the top right of the screen, but no map is displayed.

prey

Logs

Here is the part of logs that should be interesting:

    error Thu, 12 Mar 2020 09:15:10 GMT [reports] Unable to get access_points_list: No access points found.
     info Thu, 12 Mar 2020 09:15:11 GMT [control-panel] Posting data
     info Thu, 12 Mar 2020 09:15:11 GMT [control-panel] Got 200 response: OK
    error Thu, 12 Mar 2020 09:15:17 GMT [reports] Unable to get gateway_ip: No gateway IP assigned to Ethernet 8