[Prey 1.9.3/Win10x64] No location


  • Affected device : Laptop
  • Windows Version: Windows 10 x64 Family
  • Part of Prey not working: Location

Could you please describe the problem?

Prey simply does not find the location of my laptop. Whenever I try to click on Update Location, I get the following error: ENABLE WIFI ADAPTER OR GPS TO RECEIVE LOCATION.


  • Ensured Wi-Fi was on.
  • Deactivated Ethernet to make sure it wasn’t causing a problem.
  • Deactivated my Virtual Machine to ensure it wasn’t an IP forwarding problem either.
  • Deactivated MalwareBytes and Windows Defender/Firewall to see if it was related to those.
  • Deactivated Windows’ built-in location
  • Checked if I could access SSIDs through netsh wlan show all > 10 SSIDs found.


Prey shows “Got location” on the top right of the screen, but no map is displayed.



Here is the part of logs that should be interesting:

    error Thu, 12 Mar 2020 09:15:10 GMT [reports] Unable to get access_points_list: No access points found.
     info Thu, 12 Mar 2020 09:15:11 GMT [control-panel] Posting data
     info Thu, 12 Mar 2020 09:15:11 GMT [control-panel] Got 200 response: OK
    error Thu, 12 Mar 2020 09:15:17 GMT [reports] Unable to get gateway_ip: No gateway IP assigned to Ethernet 8