Prey blocked my phone with a PIN number for no reason

I can’t unblock my phone. Prey is asking me for a PIN number with I don’t have. It won’t let me use the phone. It happened out fo nowhere, the phone wasn’t even set as lost. How can I fix it?

Hi,
I faced the similar issue.
Please check your message in which I have send some instructions.

Hi,

I have the same issue, could you possibly send me the instructions as well?

@ChaoticDerpaholic could you please send me a picture of the issue to [email protected]?
I will be glad to help you! I need that to diagnose this!
Have a nice day.