- Affected device: Smartphone (moto g5 plus)
- Operating system : Android 10 ( custom ROM: Arrow OS)
- Part of Prey not working: Only the location features
All the location features seem not working properly on my device. I installed Prey on my smartphone and then once I set up all the configuration settings I got an example on how Prey works. It took a photo from my cameras and the location of my device, only that time.
Now, when I try to use the location features from my computer on the Prey website I don’t get device location, indeed it keeps “waiting for location” and then it said “Unable to get device location”. Sometimes I get a pop-up message tells me that “device location started” but it keeps not working.
As I said when I just installed Prey the device location was working so I don’t know what’s wrong. All others features are working great (send message and device lock).
Thanks for your help!